Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10708362/

Work experience

Dispatcher

from 11.2024 to 05.2025 (6 months)
ACservice, Київ (Послуги для населення та бізнесу)

Air Conditioning Maintenance Service Company
Managed incoming service requests and coordinated technician schedules for residential and commercial HVAC maintenance.
Communicated daily with clients to confirm appointments and resolve inquiries.
Ensured timely updates between customers and technicians, providing support in both English and Ukrainian, Russian.
Recorded service details and managed calendar booking efficiently.

Customer service manager

from 01.2020 to 03.2022 (2 years 2 months)
e-ingeneering, Запоріжжя (IT)

Customer Service Specialist
Ukrainian Company (Fuel Monitoring Systems for Gas Stations & Tankers)
Provided customer support for equipment (level gauges) and associated software used in fuel tankers and gas stations.

Scheduled monitoring packages and provided consultations on proper use, maintenance, and installation of level meters.

Assisted clients in troubleshooting technical issues and offered product guidance in a friendly, professional manner.

Maintained accurate records of client interactions and service history.

SPA STAFF

from 04.2009 to 05.2018 (9 years 1 month)
MSC, Київ (Туризм)

Spa Staff / Spa Manager (Cruise Ships)
International Cruise Lines
2006 – 2015

Delivered high-quality guest service aboard 4–5 star cruise ships in multilingual environments.

Performed hair services, facial and body treatments, and retail sales.

Worked at spa reception: booking services, managing payments, and assisting guests in English, French, Italian, and Russian.

Promoted to Spa Manager on select contracts, leading international teams, achieving sales targets, and ensuring guest satisfaction.

Gained experience in hospitality, luxury service, and operational leadership.

Education

ЗНУ

Право, Запоріжжя
Higher, from 2011 to 2015 (4 years)

Additional education and certificates

Crew manager

2 м

Митний брокер

2м

Knowledge and skills

• Уважність
• Комунікабельність
• MS Excel
• MS Word
• Управління виробництвом
• Організація логістики
• Ведення E-commerce проєктів
• Здатність до навчання
• Організація внутрішніх перевезень
• Організація міжнародних перевезень
• Організація автоперевезень
• Розрахунок тарифів перевезень
• Англійский
• Італійська кухня
• Застосування штучного інтелекту
• Відповідальність
• Організованість
• Ведення документації
• MS Office

Language proficiencies

• English — advanced
• Italian — advanced

Additional information

Multilingual and service-focused professional with over 10 years of international experience in customer service, dispatching, wellness, and operations. Proven ability to manage client relations, handle logistics coordination, and lead spa and wellness teams in high-pressure environments. Fluent in English, Russian, Italian, French, and Ukrainian.

Skills
Dispatch & Scheduling
Spa & Wellness Services
Technical & Customer Support
Team Leadership & Management
Multilingual Communication
CRM & Booking Systems
Documentation & Problem-Solving

Languages:
Ukrainian (Native)
Russian (Fluent)
English (Fluent)
Italian (Fluent)
French (Conversational)

Additional Information
Strong computer skills and fast adaptability to new systems
Able to work independently in international and remote environments
Passionate about wellness, customer care, and operational excellence