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Work experience

Affiliate support manager

from 06.2024 to now (1 year 9 months)
NDA, Київ (IT)

- technical support for managers: assisting with the affiliate platform (Affilka), bills, partner statistics, and reporting.
- affiliate program administration: creating, configuring, and assigning commissions, processing requests for payment details verification.
- monitoring and analytics: ensuring the system functions correctly, identifying errors, and preparing reports on partner activity and program performance.
- training and documentation: creating guides and tests, processing manager requests related to platform usage.
- communication with the affiliate program's technical support: submitting and tracking technical requests, providing consultations, and participating in platform improvements.
- data quality control: verifying information accuracy in the system, testing platform functionality, and updating partner data.
- process optimization: automating routine tasks and implementing improvements to enhance the efficiency of the affiliate platform.

QA HR Manager

from 11.2023 to 06.2024 (8 months)
NDA, Київ (IT)

- work with documents and employee data;
- control and verification of database management of employees.
- processing of incoming correspondence;
- communication with all departments on HR issues;
- statistics and data analytics, at the request of the manager;
- processing of incoming requests;
- creation, management and execution of tasks in ClickUP;
- maintenance of the internal database of employees;
- creation and construction of the company's structure.

Content manager

from 01.2017 to 04.2021 (4 years 4 months)
Soft2Bet, Київ (IT)

- work in department which was responsible for all content on all brands of the company, including varied promotional and website content, emails, newsletters, social media posts;

- analysis and optimization of department content workflows;

- writing and editing texts for websites;

- adding illustrations and videos;

- filling the site with up-to-date information daily;

- was an assistant head of department;

- work in the WordPress program, as well as in the company's CMS.

Account Manager

from 03.2016 to 09.2017 (1 year 7 months)
СпортЛенд, Київ (Краса, фітнес, спорт)

- working with clients, active communication with new people;

- maintaining a database of potential customers;

- work with existing clients regarding the renewal of club cards;

- reception of incoming calls, sale of client cards on the spot;

- active sales;

- maintaining and completing reports;

- work with contracts;

- club presentation.

Service manager

from 08.2015 to 01.2016 (6 months)
SportLife, Київ (Краса, фітнес, спорт)

Prepare and maintain clients' personal data;
Receive and answer calls from the clients in relation to the clients’ requests or questions;
Answer the clients’ questions and ensure their problems are resolved;
Maintaining a database of potential clients;
Active sales;
Maintaining and filling the primary reporting;
Filling contracts;
Presentation of the club;
Ensure clients’ demands to be satisfied.

Direct sales support supervisor

from 11.2011 to 06.2016 (4 years 8 months)
Vision Media, Київ (Телекомунікації, зв'язок)

Working on operators' scheduling
load control per day& per month motivation.

Monitoring the implementation of individual and group plan managers.

Analysis and monitoring targets

Filling Reports (daily, weekly, monthly)

Department of Statistics

from 03.2010 to 10.2010 (8 months)
INformSan, Київ (Приватні особи)

Providing information on the company, the daily reports and analysis, management of daily (monthly) statistic.

Call-center Operator

from 06.2009 to 02.2010 (9 months)
Vision Media, Київ (Телекомунікації, зв'язок)

Call-center Operator
з 06.2009 по 02.2010 (8 місяців)
"Vision Media", Киев (sale of satellite TV)
Implementation of outbound cold calls, providing information on company's products, product sale, working with clients' problem, activity accounting.

Office Manager

from 09.2008 to 04.2009 (8 months)
MartKom, Київ (Краса, фітнес, спорт)

Handling phone calls, e-mails, documents, office equipment and customer service.

Operator call-center

from 10.2007 to 06.2008 (9 months)
Bank "Renaissance Capital", Київ (Фінанси, банки, страхування)

Providing outbound and inbound calls, information about the bank products, information on credit sale.

Education

Academy of Intersectoral Management The Faculty of Law

Civil law, Київ
Higher, from 2005 to 2010 (5 years)

Knowledge and skills

• Коммуникабельность
• Внимательность к деталям
• Огранизованность
• Ответственность
• Адаптивність

Language proficiencies

• English — above average
• Ukrainian — fluent
• Polish — average

Additional information

Additional Information
Languages: Russian - native,Ukrainian - intermediate,English - intermediate, Polish - B1, .

Computer: Word, Excel, Outlook, Google Docs/Sheets, Microsoft Teams, ClickUp, Jira, Affilka
Qualities: sociability, punctual, quick learner, pro-active, team player.