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Work experience

Senior Executive Assistant

from 09.2018 to 09.2023 (5 years)
Messi Global, Other countries (Consulting, accounting and auditing)

. Prepared, gathered and organized 500+ files and documents for sales reports, scheduling 50+ meetings and other administrative tasks enhancing office efficiency by 40% and ensuring adherence to company standards.
. Handled all forms of correspondence including 1000+ emails, 500+ phone calls and numerous audio messages monthly, maintaining robust communication with 200+ clients and stakeholders

Customer success manager

from 06.2017 to 07.2022 (5 years 1 month)
Avatrade, united states (Auto business and auto service)

. Assisted in the strategic planning and execution of sales campaigns, audio recordings, scripts, bookkeeping, expense reports and comparative analysis using Excel
. Led a high performing team to manage inbound calls, appointments, internal communication, customer events and instructions driving a 30% increase in operational efficiency

Customer service Representative/project manager

from 04.2014 to 08.2018 (4 years 4 months)
Blue Ridge, Remote (Transportation and logistics)

. Monitored, analyzed and reported on preps, events, technical information, formulas and light N/A to enhance documentations and internal communication processes
. Booked flights, hotels and rental cars, prepared detailed intineraries and coordinated travel logistics, ensuring seamless travel arrangements and client satisfaction.
. Organized and maintained documents, files and research notes using MS Word and Excel ensuring systematic data management and accessibility

Education

University of the people

Business administration, Kyiv
Higher, from 2022 to 2023 (1 year)

Enugu state university of science and technology (ESUT)

Mass communication, Kyiv
Higher, from 2014 to 2019 (5 years)

Knowledge and skills

• Google Workspace
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• Management of CRM
• The first line of support
• Communicability
• Salesforce user
• Second line of support
• Zendesk
• Slack
• HubSpot
• Apollo
• Customer success management
• Responsibility
• Work with customers
• Technical support for users
• Work with a large amount of information
• Conducting negotiations
• Sociable
• Active sales
• Positive thinking
• Attentiveness
• Reporting
• Teamwork

Language proficiencies

English — fluent

References

Vera Maryann

Vera Maryann

Wing Assistant, Avatrade Marketplace