Andriy

Personal
Andriy Kryukov
Name Professional experience in customer service with the desire to improve the area and grow within a
Andriy Kryukov company to achieve goal.
Phone number
[open contact info](look above in the "contact info" section) Work experience
Email
[open contact info](look above in the "contact info" section)
Quality Service Aug 2023 – Now
Trade Inc, remote
Languages
- Provide the quality of agents calls
- Checking the quality of program´s translations
English B2 - Contributed to the implementation of the new agents in the quality
of call service
Russian C2
Spanish C2
Ukrainian C2 Account manager Sep 2022 - Jul 2023
Pan Bo Consulting., remote
- Created different types of messages to return to costumers more active on the platform
- Served VIP clients with good service and queries
- Created the costumer service team, to satisfy the high quality of service to each user
- Contributed to the implementation of the new feedback policy for the Customer Support
Representatives

- Customer service Mar 2020 - Aug 2022
Make you up Inc remote
- Selling the products (sales and retention)
- Work with the delivery of orders in the logistics department
- Responding to different chat channels, messages
- Helping costumers make payment through the platform
- Trained new sales agents
- Worked closely with all departments of the team to
improve our objectives

Education and Qualifications

Agricultural engineering. Sep 2012 - Jun 2016
- University of Seville

Courses

English Course Business Jan 2013 - Jun 2013
Management.
- Junta de Andalucía

Cabin Crew TCP. Aug 2016 - Dec 2016
-IDEA AVIACIÓN