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Mazeedat
Customer support representative, Data entry, Virtual assistant
Considering positions:
Customer support representative, Data entry, Virtual assistant, Customer service representative, Sales representative, Менеджер з підтримки клієнтів, Administrator, Billing specialist
Age:
25 years
City of residence:
Other countries
Ready to work:
Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/10732144/
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BALOGUN MAZEEDAT
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | LinkedIn:mazeedat-balogun
PROFESSIONAL SUMMARY
I’m a results-oriented Customer Support Specialist with over 3 years of experience enhancing customer satisfaction,
resolving escalations, and improving retention for global brands across tech, e-commerce, immigration, and logistics. I have
a proven success in recovering over $20,000 monthly in overdue accounts, achieving 96% CSAT scores, and reducing
recurring complaints by 10%. I’m recognized for driving operational excellence, empathy, problem-solving, and
proficient in CRM tools and Microsoft Office Suite.
EDUCATION
University of Lagos– Lagos, Nigeria September 2017 – June 2023
BA, History and strategic studies
WORK EXPERIENCE
Customer Service Agent - Sienna Shutters Dublin, Ireland (November 2024 - Present)
● Conduct follow-up calls to over 30 new leads weekly, effectively converting inquiries into booked appointments, contributing
to a 20% increase in lead-to-appointment conversion rate.
● Accurately input and maintain high-volume order details in the company’s CRM/database, reducing data errors by 15%
through meticulous attention to detail.
● Respond to an average of 20 client inquiries and complaints daily via phone, resolving issues promptly and improving overall
customer satisfaction by 25%.
Customer Support & Collections Agent - Zoomo New York, USA (March 2024 - October 2024)
● Recovered $20,000 monthly in overdue payments through account follow-ups and dispute resolution.
● Handled over 50 daily supportrequest via email andphone, resolving inquiriesrelated tobilling, service cancellations and
account access.
● Scheduled service appointments and supported operations, improvingbooking efficiencyby 15%.
Customer support Agent - Street Shirt Lincolnshire, United Kingdom (September 2023 - February 2024)
● Collaborated with the production team to resolve fulfillment issues, clarify order specifications, and coordinate product
substitutions, reducing delays and rework.
● Supported customers using the online t-shirt design platform, assisting with edit, corrections, and customization requests.
● Processed refunds and exchanges in line with company policies while maintaining a high standard of customer satisfaction and
minimal escalations.
Customer Liaison - Multi-choice Nigeria (June 2022 - November 2022)
● Delivered omnichannel support to over 80 customers daily, achieving a 96% CSAT score.
● Reduced recurring issues by 10% through team collaboration and root cause analysis.
Customer Support Agent - Dust-detail Nigeria (February 2022 - June 2022)
● Scheduled and coordinated 20 appointments daily, managing cancellations and reschedules.
● Acted as liaison between customers and service teams, improving response time by 25% .
Customer Support Agent - Jumia Nigeria (September 2021 - December 2021)
● Resolved logistics and refund issues during peak season, processing 100 inquiries per shift.
● Ensured timely resolutions in compliance with company policy.
VOLUNTEER EXPERIENCE
Mentor & Workshop Facilitator – Christopher Kolade Foundation (July 2022 – Present)
● Facilitated leadership and empowerment workshops for over 100 young girls.
● Developed training resources focused on education, leadership, and confidence-building.
SKILLS
● Customer Support Tools: Zendesk, Gorgias, Salesforce, Intercom, Freshdesk
● Productivity Tools: Microsoft Excel, Word, Outlook
● Core Skills: Conflict Resolution, Escalation Management, Order Processing, Payment Recovery, Team Collaboration
INTERESTS
Women Empowerment
LANGUAGES
English – Fluent (Written & Spoken)
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PROFESSIONAL SUMMARY
I’m a results-oriented Customer Support Specialist with over 3 years of experience enhancing customer satisfaction,
resolving escalations, and improving retention for global brands across tech, e-commerce, immigration, and logistics. I have
a proven success in recovering over $20,000 monthly in overdue accounts, achieving 96% CSAT scores, and reducing
recurring complaints by 10%. I’m recognized for driving operational excellence, empathy, problem-solving, and
proficient in CRM tools and Microsoft Office Suite.
EDUCATION
University of Lagos– Lagos, Nigeria September 2017 – June 2023
BA, History and strategic studies
WORK EXPERIENCE
Customer Service Agent - Sienna Shutters Dublin, Ireland (November 2024 - Present)
● Conduct follow-up calls to over 30 new leads weekly, effectively converting inquiries into booked appointments, contributing
to a 20% increase in lead-to-appointment conversion rate.
● Accurately input and maintain high-volume order details in the company’s CRM/database, reducing data errors by 15%
through meticulous attention to detail.
● Respond to an average of 20 client inquiries and complaints daily via phone, resolving issues promptly and improving overall
customer satisfaction by 25%.
Customer Support & Collections Agent - Zoomo New York, USA (March 2024 - October 2024)
● Recovered $20,000 monthly in overdue payments through account follow-ups and dispute resolution.
● Handled over 50 daily supportrequest via email andphone, resolving inquiriesrelated tobilling, service cancellations and
account access.
● Scheduled service appointments and supported operations, improvingbooking efficiencyby 15%.
Customer support Agent - Street Shirt Lincolnshire, United Kingdom (September 2023 - February 2024)
● Collaborated with the production team to resolve fulfillment issues, clarify order specifications, and coordinate product
substitutions, reducing delays and rework.
● Supported customers using the online t-shirt design platform, assisting with edit, corrections, and customization requests.
● Processed refunds and exchanges in line with company policies while maintaining a high standard of customer satisfaction and
minimal escalations.
Customer Liaison - Multi-choice Nigeria (June 2022 - November 2022)
● Delivered omnichannel support to over 80 customers daily, achieving a 96% CSAT score.
● Reduced recurring issues by 10% through team collaboration and root cause analysis.
Customer Support Agent - Dust-detail Nigeria (February 2022 - June 2022)
● Scheduled and coordinated 20 appointments daily, managing cancellations and reschedules.
● Acted as liaison between customers and service teams, improving response time by 25% .
Customer Support Agent - Jumia Nigeria (September 2021 - December 2021)
● Resolved logistics and refund issues during peak season, processing 100 inquiries per shift.
● Ensured timely resolutions in compliance with company policy.
VOLUNTEER EXPERIENCE
Mentor & Workshop Facilitator – Christopher Kolade Foundation (July 2022 – Present)
● Facilitated leadership and empowerment workshops for over 100 young girls.
● Developed training resources focused on education, leadership, and confidence-building.
SKILLS
● Customer Support Tools: Zendesk, Gorgias, Salesforce, Intercom, Freshdesk
● Productivity Tools: Microsoft Excel, Word, Outlook
● Core Skills: Conflict Resolution, Escalation Management, Order Processing, Payment Recovery, Team Collaboration
INTERESTS
Women Empowerment
LANGUAGES
English – Fluent (Written & Spoken)
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The candidate's resume is posted at https://www.work.ua/resumes/10732144/