Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10732424/

Work experience

Sales manager

from 10.2021 to 03.2024 (2 years 5 months)
C&K Cleaning Company, Other countries (Wholesale, distribution, imports, and exports)

Developed and executed a regional sales strategy that resulted in a 25% increase in revenue and a 15% increase in market share within the first year.

Lead and motivated a team of 10 sales representatives to exceed their individual and team sales targets, resulting in a 30% increase in sales performance.

Identified and developed new business opportunities, resulting in a 20% increase in the customer base and a 10% increase in overall sales.

Customer support representative

from 06.2020 to 10.2022 (2 years 4 months)
Pro Smart Moving Company, Other countries (Transportation and logistics)

Answered every customer’s enquiry with enthusiasm.
Aimed to keep customers satisfied and returning to Charles interior for their interior furnishing and decoration.
Handled efficient delivery to customers cordially and professionally.
Enhanced company sales through social media and networks.

Customer support representative

from 01.2018 to 11.2020 (2 years 10 months)
Sky High Enterprise, Remote (Telecommunications and networking)

Assisted an average of 50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction.

Successfully handled complex customer issues, resulting in a 15% reduction in escalated complaints.

Consistently achieved a 95% customer satisfaction rating based on post-interaction surveys.

Recognized as “Employee of the Month” three times for outstanding performance and dedication to providing exceptional customer service.

Education

University of Nicorsia

Mass Communication, Other countries
Higher, from 2008 to 2012 (4 years)

Knowledge and skills

• Stress resistance
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• The first line of support
• Second line of support
• Communicability
• MS Word
• MS Office
• Python
• Writing academic articles
• Cold sales
• Making outgoing calls
• Sales management
• Knowledge of sales techniques
• Online teaching
• Teaching for children and teenagers
• Confidence
• Google Meet
• Conducting individual classes
• Quizlet
• Google Classroom
• Teaching for preschoolers
• Teaching for adults
• Conducting group classes
• Educability
• Holding meetings in Zoom
• Skype user
• Conducting conversation clubs
• Corporate English Teaching
• Self motivation
• Salesforce user

Language proficiencies

English — fluent

Additional information

Dedicated and results-oriented Customer Service Representative with five years of experience in the sales industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions.

Telegram: @a_balarabe