Юлія

Yulia Stefaniv
I am aiming to grow professionally in the direction of technical support and quality assurance process
improvement. My focus is on optimizing workflows, implementing effective QA strategies, and enhancing
team collaboration in order to drive higher efficiency, better product quality, and overall team performance.
I am particularly interested in bridging the gap between QA and other departments to ensure seamless
communication, faster issue resolution, and continuous process refinement.

 26.05.2006  [open contact info](look above in the "contact info" section)  [open contact info](look above in the "contact info" section)

EDUCATION
09.2021 - 05.2024
West Ukrainian National University
Psychologist

EXPERIENCE
07.2025 - 10.2025
NDA
Quality Assurance Manager (Customer Support)
Planned and organized testing processes to ensure timely and efficient delivery
Monitored and maintained quality standards across the QA team. Built and improved internal workflows to streamline collaboration. Acted as
a communication bridge between QA, development, and other departments. Supported managers by facilitating smooth day-to-day
operations. Fostered a positive and productive team environment to enhance cooperation and team spirit.

07.2024 - 07.2025
NDA
Support Manager
Responsibilities: - Communication with customers in the form of live chat and email correspondence
- Quick response to customer requests
- Individual approach to each customer.

LANGUAGES SOFTWARE SKILLS
English Notion
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Ukrainian Slack
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Russian Help Desk
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Live Chat
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Google Docs/Sheets
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Backoffice
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