Олена

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Contact
Address: 41 Coastal Road East Preston West Sussex BN16 1SN
Address: 41 Coastal Road, BN16 1SN, East Preston, West Sussex
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Skills
• Managing payments including securing deposits via credit cards, bank transfers etc in High-volume environments
• Retail sales
• Leisure/holiday travel planning, organisation, execution, reservations
• Company branding
• Holiday upselling
• Customised Package deal development
• Business development
• Customer service advise and ongoing support and relationship management
• Business administration
• Operations oversight
• Programme oversight

Professional summary
Determined Business Owner with strong commitment to excellence. Independent and well-established travel agent operating for more than 6 years in the industry. A reliable individual with a base of wealthy, loyal clientele. Multilingual travel agent who is excellent at building lasting client relationships. I'm client-focused travel agent, with excellent customer service and administrative skills. Proven experience in customer relations and in resolving conflicts.

Work history
Business Owner - Travel Agency, 05/2015 to 02/2022
Janavatour - Kherson, Ukraine
• Created company from scratch, finding city centre office location and registering the business.
• Established a base of loyal clientele due to excellent listening and research skills and a keen understanding of travel budgets.
• Asked open-ended questions to best understand client needs and determine the best travel offerings.
• Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
• Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
• Handled the travel arrangements for groups, couples, executives and clients with special needs.
• Explained the benefits of purchasing travel insurance with clients and ensuring that they thoroughly understood the information.
• Provided clients with a complete experience including all information required to enhance holiday experience.
• Created an end to end experience for all clients with dedicated support throughout their holiday.
• Customised travel itineraries for clients based on budgets and client needs.
• Skills in working with CRM system
• Oversaw business budget planning, accounting functions, purchasing and to manage financial needs.
• Capitalised on social media platforms to recruit key influencers and increase market awareness.
• Enhanced new product awareness by posting engaging images to company websites and social media accounts.
• Put together realistic budgets based upon actual costs and fees for effective business operations.
• Remedied customer conflicts using excellent decision-making and problem-solving abilities.
• Implemented new technologies to improve business productivity.
• Actioned customer feedback to develop product and service offerings.
• Analysed customer data and market trends to enhance product offerings.
• Examples include Promotional tours: - Egypt / Hurghada / Sharm El Sheikh/Marsa Alam/ Dahab - Turkey / Aegean Coast: Oludeniz, Fethiye, Marmaris, Icmeler Antalya coast: Antalya, Kemer, Belek, Side, Alanya - Albania -Montenegro - Greece: Fr. Corfu - Bulgaria - UAE - Sri Lanka, Montenegro, Albania
Underwriter, 09/2008 to 02/2012
Raiffeisen Bank Aval - Kherson, Ukraine
• verification of information provided by potential bank customers for obtaining a loan, as well as risk assessment and decision-making regarding the possibility of issuing a loan
• Analysed income documentation, such as salary, credit status and identification/family documentation, to accurately determine the applicant's financial condition.
• Accurately calculated debt-to-income ratios, employing analysis skills and attention to detail to determine creditworthiness within the specified time limits
• Established accurate risk assessments to identify potential vulnerability indicators.
• Analysed financial statements to identify client viability and risk.
• Evaluated client credit check outcomes to provide complete financial advice.

Education
Diploma of Higher Education: Economics, 10/2012
Kherson State Agrarian University - Kherson
Diploma of Higher Education: English and Spanish Lang & Literature. Foreign Language and Literature, 09/2006
Kherson State University - Kherson

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