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Valentyna Pikover [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

18 Bowhill Close, SW9 6LG, London UK

Willing to Relocate Worldwide

SUMMARY:

Dedicated hospitality professional with a strong academic foundation in business, MBA and extensive
industry experience. Proven track record of nine years in the industry, encompassing roles in hotels, bars,
and restaurants. Three years of experience in short term property management rentals with a strong
emphasis on sales, revenue, marketing, fraud prevention and guest satisfaction. Robust knowledge of
booking platforms such as Booking.com and Airbnb. Seeking a challenging management role that
leverages my expertise in hospitality and business management, I would be extremely interested in
International travel and logistics.

EXPERIENCE:

● Coople (October 2021 - current)

Hospitality agency - freelance jobs: bartending, supervising, office management, events

● Thai Mansion (March 2022 - August 2022) - Restaurant assistant manager
● The Real Property Experts (January 2022 - May 2022)

Self employed estate agent with responsibilities: property sales and lettings, providing dedicated services
to clients in need of real estate solutions. A significant part of my responsibilities involved proactively
reaching out to potential clients and landlords, establishing strong client-agent relationships, negotiating,
conducting viewings, valuations and contracts.

● Smartstayhomes (June 2018 - January 2022)

Property Management Assistant: efficient day-to-day operations of managed properties. My duties
encompassed revenue management, ensuring optimal financial performance. I directly managed listings
on platforms like Booking.com, Airbnb, Spareroom, and others, optimizing occupancy rates and guest
experiences. Property visits were conducted regularly to ensure maintenance and quality standards were
upheld. I also took a proactive approach to risk management, researching and analyzing potential
customer fraud cases to mitigate future chargebacks and other on-site issues. Additionally, I provided
essential check-in services for guests, enhancing their overall experience. Collaborated with suppliers
and created work schedules, as well as general admin duties.

● Fortuna XXI (November 2017 - January 2018)

PA/Marketing & Sales: Involved in daily operations and developing plans, export of caviar internationally,
presentations to foreign companies, recruitment, sales and marketing.
 ● Riviera Hotel (April 2017 - October 2017)

Receptionist/Assistant Manager/Bar Manager: Effectively managed reception desk, CRM systems,
restaurant and a bar. Dealt with the stock take, suppliers,invoicing, check-ins/check-outs and general
troubleshooting.

● Embassy Summer (June 2015- July 2015)

Activity leader/ supervisor/ Welfare officer:My responsibilities included planning and organizing a
diverse range of activities tailored for students aged 12-17. As the first point of contact for both students
and group leaders, I ensured a smooth and enjoyable experience for all participants. This involved
efficiently allocating students to the appropriate transportation, such as buses, and actively participating
in social events. Also, I took a hands-on approach by leading various activities, including sports like tennis
and basketball.

● Hyatt Regency Hotel, Kyiv (June 2014 - August 2014)

General Internship (F&B/Sales/Marketing/Front Desk): I had the opportunity to gain a comprehensive
understanding of various hotel operations. I was part of a general internship program that covered
multiple departments, including Food and Beverage, Front Desk, Sales, Marketing. I gained proficiency in
using systems: Microsoft Word, Excel, PowerPoint, Opera, Micros.

EDUCATION:

∙ Glasgow Caledonian University, London - Master of Business Administration - January 2018 -
June 2020

Main subjects: Business Continuity, Entrepreneurship and Innovation, Responsible Leadership.

∙ University of Brighton, Eastbourne - BA in International Hospitality Management - September
2014- June 2017

Main subjects: Food and Drink Operations, International Hospitality Business, Marketing etc.

∙ Bellerbys College, Brighton, Business Foundation Program 2013-2014
∙ Queen Ethelburga’s college, York, GCSE 2010-2012

SKILLS:

Computer knowledge, communication skills, time-management, quick learner, teamwork skills,
multi-tasking, team leadership, hospitality management, customer service, sales and marketing,
problem-solving, revenue optimization, adaptability, property management, first aider

Languages: Russian, Ukrainian, English (fluent), Spanish (beginner)