Анна

ANNA PASECHNIK
M: [open contact info](look above in the "contact info" section) E: [open contact info](look above in the "contact info" section)

Personal Profile
I am an ambitious, self-developed and organised individual with 18 years' experience in
Business Process Management and Operational Efficiency, within some of the largest
companies in Ukraine. I have a deep understanding of and implementation experience
with process and project management tools, transformation lifecycle and continuous
improvement.
I am a process improvement Adviser and certified International Coach (pursuant to
International Coach Federation requirements) at my private practice.
My passion is to investigate how does that life work. I develop myself and my thinking in
order to improve the quality of my life and others.

Key Skills

• Active listening and empowering, asking the right questions
• Excellent customer service skills, the ability to communicate and manage
customers and stakeholders, together with conflict management skills
• Ability to identify and prioritise projects, understand core objectives and be solution
driven
• Thrive in a fast-paced environment, can accommodate multiple priorities and be
adaptive to change
• Dynamic, flexible and adaptable, being able to think “outside of the box”
• Problem-solving skills and critical thinking
• Use my own initiative, thorough and pay attention to detail
• Strong administration skills in all Microsoft packages such as Word, PowerPoint,
Excel, Project and other management tools such as Teams, Confluence and Trello
• Ability to demonstrate patience and remain calm in stressful situations

Employment History
• Private practice as a process improvement Adviser and Coach ICF,
Oct 2022 – present
Work with individuals and organizations to identify their strengths, challenges, and
opportunities, and to design and implement effective strategies and action plans.
Help my clients streamline their workflows, optimize their resources, and increase
their productivity and profitability.

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• Deputy Head of the Project Management Department (role - Head of Business-
Process Automation Program), Naftogaz Digital (insource IT company in
Naftogaz Group, national leader at Oil & Gas domain
https://www.naftogaz.com/en/about-naftogaz), Sep 2018 – Nov 2021
− management of the Naftogaz Group business process automation program
(supporting and management processes);
− a portfolio of initiatives and investment program has been approved in
cooperation with stakeholders and company management;
− automation platform (K2) and service providers selected in accordance with
procurement processes;
− the company's priority processes have been identified and implemented
reengineering projects of the legal and procurement processes (management
of court cases, claim work, overdue debts, bankruptcy, task management of the
legal department, procurement and tender committee). Through change
delivery team management Projects are at different stages of implementation
from initiation to closure.
• Head of Operational Efficiency Department, Project Manager, Operational
Efficiency Department, Ukrtelecom (National telecom operator, fixed-line market
leader, 25,000 employees, https://ukrtelecom.ua/about/), Apr 2015 - Jul 2018
− BPM Framework and methodology for the new operating model was designed
and implemented, the company's key processes and process owners were
identified; continuous training in process management was organized for
different levels of the employees, including top management (external training
organizations and internal learning processes);
− performance measurement (KPIs, PPIs) using management dashboards;
strategy and budget analysis, SWOT analysis, developing recommendations for
BP improvement and automation, aimed at enhancement operational efficiency
based on strategic benchmarks;
− manage change delivery Team, with focus on strategic initiatives, related to cost
optimization;
− organization and support of town-hall meetings, regional field-reviews by the top
management team, initiation and performance monitoring of changes.
As a Project Manager the following projects were implemented:
− "System of Motivation and Remuneration": a model of performance indicators
for all employees of the company was created (Head Office and branches); the
processes of goal-setting, evaluation and performance calculation were built
and automated with in-house development;
− "Profitability of Automatic Telecom Stations": a model for calculating profitability
was developed; in collaboration with key members of the Technical Department,
strategies for increasing profitability of 10,000 objects were developed and
transferred to implementation, with centralized operational control of execution;
− workforce modelling (IT, Business support, Infrastructure maintenance services)
and associated headcount optimization.
• Project and Program Manager, Strategic projects and processes department,
First Ukrainian International Bank Top 10 UA Bank, 4,000 employees,
https://www.pumb.ua/en, Apr 2012 – Oct 2014

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 − Lead process improvement projects or workstreams using Six Sigma
methodology (DMO, DMAIC) for optimization in B2C/SME sales and services,
operational and business support;
• Head of Banking Processes Department, Head of the Process Efficiency
Assessment Team, Business Analyst, Nadra Bank, Top 10 Ukrainian Banks at
2010s, Mar 2007 – Mar 2012
− maintenance of the company's Process Model: process repository,
organizational structure and functional model of the company and all branches
and service points;
− support of company’s reorganization projects in case of strategic or operational
changes;
As a Business Analyst:
− process health check and audit;
− identifying and modelling BP (BPMN, IDEF), developing BP dashboard.
• Business Analyst, National Aviation University, Institute of Integrated
Telecommunication Technologies, http://nau.edu.ua/en/, Mar 2004 – Nov 2006
− research assistance with design and management of policies and procedures;
− support for Director and team with projects as required, including reporting and
preparation of presentations.

Educational History
National Technical University of Ukraine 'Kyiv Polytechnic Institute', Institute for Applied
System Analysis, Major: Intelligent decision-making systems in business, Master’s degree,
1998 - 2004
Additional trainings:
Various courses on process and project management, negotiations, leadership, people
management, time management, personal effectiveness and development, coaching

Interest & Hobbies
Yoga, meditation, skiing, music, reading, horse riding, philosophy, psychology, gardening,
cookery and charity work

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