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Work experience

Call center operator

from 04.2023 to 03.2024 (11 months)
Фармастор, Dnipro (Medicine, pharmacy)

- sort out medications according to use and needs
- consultation with clients and patient over the phone or chats on product choice
- advertisement and sales of products and ensuring to meets target
- promoting company products to client

Head of customer support

from 09.2021 to 02.2023 (1 year 5 months)
Uniquely, Dnipro (IT)

-Provided remote technical support for software and hardware products
- assisting customers with installations,
- troubleshooting and systems optimizations.
-Managed technical inquiries and resolved issues via phone and Remote Desktop applications

Call center operator

from 02.2019 to 08.2020 (1 year 6 months)
Adelina Call Center & BPO, Dnipro (Telecommunications and networking)

- Engaged with customers to understand their needs, recommending products and services that met their requirements
- processed transactions, handled customer returns and exchanges and maintained a high level of store standards
- Assisted in the implementation of in store promotions and events to enhance customer engagement and increase sales

Sales representative

from 04.2017 to 10.2018 (1 year 6 months)
call center (online pharmaceutical company), Kharkiv (Medicine, pharmacy)

- Reaching out and communicating with clients, while helping out with purchases
- compiling, calling and verifying leads for company bases and clients
- handling outbound calls for clients, tracking prospective appointments, closing up sales appointments and pitching in new offers for members and prospective members

Education

Business School Dnipro

Management, Dnipro
Higher, from 2020 to 2024 (4 years)

Dnipro medical academy

Medicine, Dnipro
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

• Confidence
• Google Meet
• Educability
• Teaching
• Communicability
• Responsibility
• MS Excel
• MS Office
• Organizedness
• Documentation management
• Conflict-free

Language proficiencies

• English — fluent
• Russian — advanced
• Ukrainian — average