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Work experience

QA-інженер

from 01.2015 to now (10 years 7 months)
SoftServe Business Systems, Київ (IT)

- Manual testing of Web and Mobile applications (iOS, Android) and Admin Panel (Backend).

- Performing Functional, Regression, Integration, Acceptance, Smoke/Sanity, Cross-browser, API, and GUI testing.

- Participating in UX research and user testing processes (Figma).

- Conducting API testing using Postman and Swagger.

- Creating, updating, and validating test cases in TestRail.

- Reporting and tracking defects in Jira and Azure DevOps.

- Providing customer support, including user assistance and issue resolution.

- Investigating issues and collecting diagnostic data (logs, crash reports).

Education

National Technical University of Ukraine “Kyiv Polytechnic Institute”

Information Communication Networks, Київ
Higher, from 2003 to 2008 (5 years)

Knowledge and skills

• Platforms: Windows
• MacOS
• Bug Tracking & Project Management: Jira
• Azure
• Confluence;
• Figma (UX/UI)
• TestRail
• Test Manager
• Postman
• Swagger
• Chrome DevTools
• IOS (Xcode)
• Android (Androi
• SQL
• Splunk
• Coralogix
• Grafana
• Manual testing
• Writing bug reports
• Writing test cases

Language proficiencies

English — above average

Additional information

- Methodologies: Agile (Scrum, Kanban);

- Platforms: Windows, macOS;

- Bug Tracking & Project Management: Jira, Azure, Confluence;

- Design & Prototyping: Figma (UX/UI);

- Test Management: TestRail, Test Manager;

- Testing Tools: Postman, Swagger, Chrome DevTools, iOS (Xcode), Android (Android Studio, ADB);

- Databases: SQL;

- Log Management Tools: Splunk, Coralogix, Grafana.