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Work experience

Sales manager

from 01.2024 to 01.2025 (1 year)
Insurance Supermarket, Remote (Finance, banking, and insurance)

* Answer inbound and outbound calls from leads.
* Worked as a qualifier and the responsibilities included assessing potential customers for insurance plans.
• Reviewed and qualified insurance claims, applications, and customer inquiries to ensure accurate processing and eligibility based on the company’s policy terms and conditions.
• Provide professional and empathetic customer service, handling inquiries, concerns, and complaints through phone calls and email.
• Accurately log and update customer details, claims status, and interactions in the company’s CRM and database systems to maintain comprehensive and up-to-date records.
• Educate customers about their insurance policies, coverage options, and claim processes to ensure they fully understand the services and products available to them.
• Collaborated with sales, marketing, and product teams to ensure that sales are closed upon every successful transfer to the sales team.

Data Entry Operator

from 02.2023 to 12.2023 (11 months)
Appen, Remote (IT)

* Regularly entered data from various sources, including paper documents, electronic files, or web applications, into computer systems or databases with a high level of accuracy and efficiency.
• Reviewed entered data for errors, inconsistencies, or missing information.
• Validated and cross-referenced data to ensure accuracy and completeness.
• Performed quality checks on entered data to identify and correct errors or
discrepancies.
• Maintained data integrity by adhering to established standards and protocols.
• Submission of escalation tickets when data is inconsistent or missing.

Sales assistant

from 01.2021 to 12.2022 (2 years)
John Little Nigeria Ltd., Remote (Auto business and auto service)

* Assisted with various administrative tasks, including email management, calendar scheduling, and travel arrangements, for multiple executives.
• Responding to emails in record time and ensuring prompt correspondence.
• Conducted research and prepared reports, presentations, and meeting materials to support executive decision-making.
• Coordinated and executed virtual meetings and conferences, ensuring seamless communication and efficient time management.
• Managed social media accounts and assisted with content creation, engaging with followers and addressing inquiries.
• Handled confidential information with discretion and maintained a high level of professionalism in all interactions.

Education

Nnamdi Azikiwe University Awka, Nigeria

Business Administration, Odesa
Higher, from 2015 to 2020 (5 years)

Additional education and certificates

Introduction to Administrative Support Management

2 months

Basics of Virtual Assisting

3 months

Udemy, Sales Management

3 months

Knowledge and skills

• Attentiveness
• English
• Adapt
• Communicability
• MS Office
• Business communication
• Conflict settlement
• Teamwork
• Stress resistance
• Work with a large amount of information
• Time management
• Work with clients
• Educability

Language proficiencies

English — fluent