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Work experience

Sales manager

from 04.2023 to 01.2024 (9 months)
Multipro Consumer Products Ltd, Remote (Transportation and logistics)

Phoenix, Remote (Construction, architecture, interior design)
•⁠ ⁠Crafted and executed bold sales strategies, and solidifying industry leadership.
•⁠ ⁠Built and nurtured C-level relationships with key clients, fostering loyalty and unlocking new business opportunities.
•⁠ ⁠Leveraged CRM systems to analyze sales performance metrics, informing data-driven decisions.
Led high-performing teams to deliver consistent 15% quarterly sales increases, exceeding expectations.
•⁠ ⁠Identified and pursued strategic business opportunities, expanding the company's footprint.
•⁠ ⁠Mentored sales teams through training and coaching, elevating skills and performance.
•⁠ ⁠Collaborated with marketing teams to develop targeted campaigns, driving customer engagement.

Sales assistant

from 03.2022 to 07.2023 (1 year 4 months)
Top Movers, Kyiv (Transportation and logistics)

Lead Generation and Processong of Incoming leads.

• Educating and Explaining to clients about our services

• Actively listened to customers, handled concerns quickly resolvef issues

•Negotiations with client from start to signing contracts

• Resolved client complaints with empathy, resulting in increased loyalty and package purchases

• Made high number of Outbound calls to follow up on interest

• Maintaining accurate client records and data within CRM System to update and organise client information

• Managed high stress situations effectively, maintaining professionalism under pressure while resolving conflicts

Maintained and updated CRM system (Sales Toolbox) for contacts, weekly call reports on most meaningful customer activities and customer projects

•Conducted market research on existing and prospect accounts to define customer unmet needs, pain points and identify new projects for growth

•Prepared and managed price quotations as well as follow up on quotations

• Attention to details

• Welcoming clients with a welcome and professional tone

• CRM Software Proficiency

• Data Entry

Customer support representative

from 10.2021 to 08.2022 (10 months)
9mobile, Kyiv (Telecommunications and networking)

from 08.2019 to 01.2020 (5 months)
Help Scout, New York, Remote (Telecommunications and networking)
1. Provided excellent customer
service by addressing inquiries and
resolving issues in a timely manner.

2. Handled an average of 50 calls per
day, maintaining a high level of
professionalism and efficiency.

2. Achieved a 95% customer
satisfaction rating through effective
communication and problem-solving
skills.

3. Utilized CRM software to
accurately document customer
interactions and ensure a seamless
experience.

• Calendar Management and Schedule Management

4. Product/Service Knowledge.

Education

Lviv polytechnic National University

Communication and Media Studies, Kyiv
Higher, from 2018 to 2021 (3 years)

Knowledge and skills

• Honesty
• Communicability
• Active sales
• Direct sales
• B2B Sales
• Handling objections
• Sale of real estate
• Educability
• Management of CRM
• Sale of household appliances and electronics
• FMCG sales
• Sale of medical products
• Wholesales
• Cold sales
• Initiative
• Sale of building materials