Contact information

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Work experience

Carrier Service Dispatcher

from 04.2025 to 10.2025 (7 months)
БусСистем, ТзОВ, Дистанційно (IT)

Communication with carriers via phone, chat, and email.
Updating routes upon request, adding new bus routes, and adjusting departure and arrival times

NOC engineer

from 10.2024 to 03.2025 (6 months)
NDA, Київ (IT)

Monitoring IT infrastructure and communicating with end users regarding system status.
Preparing reports on completed tasks.
Conducting cybersecurity investigations in response to suspicious email activity.

Support manager

from 07.2021 to 04.2024 (2 years 10 months)
sportbank, Дистанційно (IT)

Verifying client identities.
Checking loan balances upon request.
Resetting PIN codes and updating phone numbers.
Providing консультации regarding transactions.

Dispatcher

from 11.2019 to 04.2021 (1 year 6 months)
Mindy Teams, Київ (Транспорт, логістика)

Communicating with clients and providing updates on their deliveries.
Assisting couriers in force majeure situations to ensure smooth service delivery.

Merchandiser

from 09.2016 to 09.2018 (2 years)
Феско Мерчендайзинг, ООО, Київ (Маркетинг, реклама, PR)

Education

Національний Авіаційний Університет

Хімія та хімічна технологія, Київ
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

English Prime

1 year

Knowledge and skills

• SQL
• Zabbix
• Active Directory
• Chrome DevTools
• Jira

Language proficiencies

English — above average