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Customer support representative
- Age:
- 30 years
- City:
- Kharkiv
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Nika Karpinskaya
Nationality: Ukrainian Date of birth: 24/04/1995 Gender: Female
Phone number: [open contact info ](look above in the "contact info" section) Email address: [open contact info ](look above in the "contact info" section)
Email address: [open contact info ](look above in the "contact info" section) Viber: [open contact info ](look above in the "contact info" section)
Facebook: [open contact info ](look above in the "contact info" section)
LinkedIn: [open contact info ](look above in the "contact info" section)
ABOUT ME
Open for new positions
EDUCATION AND TRAINING
Bachelor's degree
National Aerospace University - 'Kharkiv Aviation Institute', Kharkov (Ukraine) [ 30/08/2012 – 30/06/2016 ]
City: Kharkiv | Country: Ukraine | Website: https://khai.edu/ua/
Master's degree
National Aerospace University - 'Kharkiv Aviation Institute', Kharkov (Ukraine) [ 01/09/2016 – 28/02/2018 ]
City: Kharkiv | Country: Ukraine | Website: https://khai.edu/ua/
Project Management Courses
Spalah IT-School [ 04/2017 – 06/2017 ]
City: Kharkiv | Country: Ukraine | Website: [open contact info ](look above in the "contact info" section)
English Crash Course
ZONE3000 [ 05/2018 – 08/2018 ]
City: Kharkiv | Country: Ukraine | Website: https://zone3000.net/
LANGUAGE SKILLS
Mother tongue(s): Ukrainian | Russian
Other language(s):
English French
LISTENING B2 READING C1 WRITING C1 LISTENING A2 READING A2 WRITING A1
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Spanish
LISTENING A2 READING A2 WRITING A1
SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DRIVING LICENCE
Driving Licence: B
VOLUNTEERING
[ 2014 – 2017 ] Kharkiv, Ukraine
Student volunterring "Job fair"
[ 08/2022 – 12/2022 ] Lviv
Volunteer (Kitchen) in Rehabilitation Center "Halychyna" Disaster and Humanitarian Relief
I helped in the kitchen (washing dishes, peeling vegetables, serving and putting away food, etc.) in a rehabilitation
center for our military (who returned from the war with wounds: without arms, legs, with shell shock).
WORK EXPERIENCE
Sales Representative
Wedding Salon FAIRY [ 2007 – 2009 ]
City: Kharkiv | Country: Ukraine
Assisting in selecting wedding dresses and attributies
Sales Consultant
AVON [ 06/2010 – 07/2012 ]
City: Kharkiv | Country: Ukraine
Helping in cosmetics sales
HR Manager
Oriflame Cosmetics [ 2012 – 2013 ]
City: Kharkiv | Country: Ukraine
- Carrying out cold calls
- Searching for candidates in social networks
Interpreter
Wedding Agency Marinela [ 01/2014 – 06/2014 ]
City: Kharkiv | Country: Ukraine
Helping potential brides to communicate with potential fiancees in English
Lead Verification Specialist
LET'S VERIFY [ 05/2017 – 04/2018 ]
City: Kharkiv | Country: Ukraine
- Verify the contact details of potential leads in accordance with standard operating procedures
- Identify clients’ needs
- Monitor lead tracking
- Coordinate, update and complete verification reports
-Help in headhunting clients
Customer Support Specialist (Hosting Department)
Namecheap, Inc. [ 06/2018 – 02/2020 ]
City: Kharkiv, Lviv | Country: Ukraine
I respond to customer inquiries, guide customers through the purchasing process, make product or service
recommendations and resolve complaints or technical concerns. Serving customers by providing product and service
information; resolving product and service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
Customer Support Specialist (Domains Department)
Namecheap, Inc. [ 22/01/2021 – 19/07/2024 ]
City: Kharkiv, Lviv | Country: Ukraine
I respond to customer inquiries, guide customers through the purchasing process, make product or service
recommendations and resolve complaints or technical concerns. Serving customers by providing product and service
information; resolving product and service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
DIGITAL SKILLS
Google (Google Meet, Google Docs, Google Classrom, Google Forms, Google Drive, Google Slide) / cPanel/WHM
Control / Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access / VPN Client installation issues /
JIRA: working with Projects and Issues / Network services and protocols (DHCP, DNS, HTTP, TCP, UDP, IMAP3) /
Microsoft Word / Google Workspace / Google Workspace (Gmail, Docs, Sheets, Slides, Forms, Drive) / Server
Management: VPS/Dedicated, Control Panel: Plesk CP/cPanel, SSH,… / Content Management Systems (Imperia,
SixCMS, Wordpress) / Putty, GIT / • Risk-taking / dealing with clients
PUBLICATIONS
[2010]
Gagarin readings in National Aerospace University - 'Kharkiv Aviation Institute'Participating in Gagarin
readings from 2010 till 2012
+ participating in university olympiads from 2014 till 2018
Nationality: Ukrainian Date of birth: 24/04/1995 Gender: Female
Phone number: [
Email address: [
Facebook: [
LinkedIn: [
ABOUT ME
Open for new positions
EDUCATION AND TRAINING
Bachelor's degree
National Aerospace University - 'Kharkiv Aviation Institute', Kharkov (Ukraine) [ 30/08/2012 – 30/06/2016 ]
City: Kharkiv | Country: Ukraine | Website: https://khai.edu/ua/
Master's degree
National Aerospace University - 'Kharkiv Aviation Institute', Kharkov (Ukraine) [ 01/09/2016 – 28/02/2018 ]
City: Kharkiv | Country: Ukraine | Website: https://khai.edu/ua/
Project Management Courses
Spalah IT-School [ 04/2017 – 06/2017 ]
City: Kharkiv | Country: Ukraine | Website: [
English Crash Course
ZONE3000 [ 05/2018 – 08/2018 ]
City: Kharkiv | Country: Ukraine | Website: https://zone3000.net/
LANGUAGE SKILLS
Mother tongue(s): Ukrainian | Russian
Other language(s):
English French
LISTENING B2 READING C1 WRITING C1 LISTENING A2 READING A2 WRITING A1
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Spanish
LISTENING A2 READING A2 WRITING A1
SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DRIVING LICENCE
Driving Licence: B
VOLUNTEERING
[ 2014 – 2017 ] Kharkiv, Ukraine
Student volunterring "Job fair"
[ 08/2022 – 12/2022 ] Lviv
Volunteer (Kitchen) in Rehabilitation Center "Halychyna" Disaster and Humanitarian Relief
I helped in the kitchen (washing dishes, peeling vegetables, serving and putting away food, etc.) in a rehabilitation
center for our military (who returned from the war with wounds: without arms, legs, with shell shock).
WORK EXPERIENCE
Sales Representative
Wedding Salon FAIRY [ 2007 – 2009 ]
City: Kharkiv | Country: Ukraine
Assisting in selecting wedding dresses and attributies
Sales Consultant
AVON [ 06/2010 – 07/2012 ]
City: Kharkiv | Country: Ukraine
Helping in cosmetics sales
HR Manager
Oriflame Cosmetics [ 2012 – 2013 ]
City: Kharkiv | Country: Ukraine
- Carrying out cold calls
- Searching for candidates in social networks
Interpreter
Wedding Agency Marinela [ 01/2014 – 06/2014 ]
City: Kharkiv | Country: Ukraine
Helping potential brides to communicate with potential fiancees in English
Lead Verification Specialist
LET'S VERIFY [ 05/2017 – 04/2018 ]
City: Kharkiv | Country: Ukraine
- Verify the contact details of potential leads in accordance with standard operating procedures
- Identify clients’ needs
- Monitor lead tracking
- Coordinate, update and complete verification reports
-Help in headhunting clients
Customer Support Specialist (Hosting Department)
Namecheap, Inc. [ 06/2018 – 02/2020 ]
City: Kharkiv, Lviv | Country: Ukraine
I respond to customer inquiries, guide customers through the purchasing process, make product or service
recommendations and resolve complaints or technical concerns. Serving customers by providing product and service
information; resolving product and service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
Customer Support Specialist (Domains Department)
Namecheap, Inc. [ 22/01/2021 – 19/07/2024 ]
City: Kharkiv, Lviv | Country: Ukraine
I respond to customer inquiries, guide customers through the purchasing process, make product or service
recommendations and resolve complaints or technical concerns. Serving customers by providing product and service
information; resolving product and service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
DIGITAL SKILLS
Google (Google Meet, Google Docs, Google Classrom, Google Forms, Google Drive, Google Slide) / cPanel/WHM
Control / Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access / VPN Client installation issues /
JIRA: working with Projects and Issues / Network services and protocols (DHCP, DNS, HTTP, TCP, UDP, IMAP3) /
Microsoft Word / Google Workspace / Google Workspace (Gmail, Docs, Sheets, Slides, Forms, Drive) / Server
Management: VPS/Dedicated, Control Panel: Plesk CP/cPanel, SSH,… / Content Management Systems (Imperia,
SixCMS, Wordpress) / Putty, GIT / • Risk-taking / dealing with clients
PUBLICATIONS
[2010]
Gagarin readings in National Aerospace University - 'Kharkiv Aviation Institute'Participating in Gagarin
readings from 2010 till 2012
+ participating in university olympiads from 2014 till 2018
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The candidate's resume is posted at https://www.work.ua/resumes/10912100/