Liza

AL-KHAMES YELYZAVETA
ACCOUNT MANAGER

Highly-driven account management professional with over 5 years of experience in
managing client relationships, ensuring customer satisfaction, and delivering tailored
solutions across diverse industries. Proven expertise in client onboarding, retention,
and collaboration with international markets. Adept at aligning customer needs with
business goals, driving revenue, and fostering long-term partnerships. Seeking a role to
leverage my account management skills to enhance organizational success.
CONTACT
WORK EXPERIENCE
[open contact info](look above in the "contact info" section)
(contact me via Telegram
or Viber) International brokerage
[open contact info](look above in the "contact info" section)
company ATAS
Indonesia,Bali
Account&Success manager 2024 - PRESENT

Built strong relationships with partners from Europe and the
USA, driving collaboration and client satisfaction.
EDUCATION
Spearheaded feedback initiatives to refine product offerings,
2016 - 2020 achieving a 15% increase in user retention.
Ivan Franko National Coordinated with internal teams to ensure seamless customer
University of Lviv onboarding and support.
Master of ecomics and tourism Rozerit EOOD (international
brokerage company)

SKILLS Senior Account Manager 2021- 2023
Increased account renewals by 20% by proactively addressing
Teamwork client concerns and customizing solutions.
Time Management Recognized as a top performer for enhancing client
engagement and consistently exceeding performance metrics.
Effective Communication
Implemented streamlined workflows that improved account
Critical Thinking management efficiency by 10%.
Communication skills
Analytical Skills
Investous (international
brokerage company) 2020 - 2021
Attention to details
Problem-Solving Account manager
Relationship Management Managed a portfolio of high-value clients, achieving a 15%
Data Analysis for Client growth in account retention.
Retention
Conducted in-depth market analyses to identify client needs,
expanding the customer base by 12%.
Enhanced customer satisfaction by resolving inquiries within
LANGUAGES 24 hours on average.

English (Fluent) HOBBIES
Ukrainian (Fluent)
traveling
Russian (Fluent)
volunteering
sports