Ольга

Olha Pereslavtseva
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) |[open contact info](look above in the "contact info" section) | LinkedIn

EXPERIENCE
Teleperformance – Kyiv, Ukraine
Customer Support Agent September 2020 - May 2021

● Consistently achieved high KPIs, including average call time reduction and
customer satisfaction scores.
● Actively assisted colleagues with challenges, providing mentoring and training.
● Analyzed call data to identify patterns and areas for improvement.
● Developed scripts and workflows that enhanced team performance and efficiency.

Administrator – Kyiv, Ukraine
Administrator on Bar April 2019 – December 2019

● Managed inventory and ordering of ingredients, ensuring availability of all menu items.
● Working with Google Sheets
● Presented and explained the drink menu, answering questions to educate customers.
● Ensured cleanliness in the workplace, maintaining a welcoming environment.
● Engaged in active sales, promoting new products and seasonal specials.

EDUCATION
It school GO IT
Data Analyst
October 2023 – July 2024
Academician Yuriy Bugay International Science and Technology University, Kyiv
Bachelor of Physiotherapy
September 2019 – May 2022

PROJECTS

Marketing Metrics and Conversion Analysis
Nov 2023
As part of this project, we conducted an in-depth analysis of key metrics in the field of
advertising campaigns.We paid special attention to CPM (cost per thousand impressions),
CTR (click-through rate), ROMI (return on investment in advertising), and CPC (cost per
click).

Customer behavior analysis. Funnel
Oct 2023
Analyzing how users act from the moment they sign up to when they make their first
purchase.
This funnel made it possible to identify possible step-by-step points of customer loss and
improve the process, providing a more efficient conversion path.
ADDITIONAL

Technical: SQL, Google Sheets, Tableau, Excel, Python, Advertising companies
analysis, Product Analysis
Languages: Fluent in Ukrainian; Conversational Proficiency in English
Certifications & Training: Certified Data analyst
SUMMARY

I have a unique background in medicine and data analysis, excelling in both
analytical and interpersonal skills. My career began in a call center, where I
achieved high KPIs and supported colleagues intensively. Transitioning to data
analysis, I mastered Google Sheets, Tableau, Looker Studio, SQL, PostgreSQL,
DBeaver, Google Analytics, and Python. I specialize in user behavior analysis from
sign-up to purchase, creating impactful visualizations and dashboards.