Володимир

Volodymyr Giletko (Володимир Гілетко)
Ukraine | Kyiv | mob. tel.: [open contact info](look above in the "contact info" section) | e-mail: [open contact info](look above in the "contact info" section)

Job Experience

09/2017 – 08/2024 Company: PJSC “AutoCapital”/ General Distributor of Mercedes-Benz / Ukraine
(https://www.mercedes-benz.ua/)

03/2023 – 08/2024 Position: Quality Manager, Quality and repair department (Auto pre-delivery
inspection/pre-sales service)
Responsibilities:
• mentoring and creation of the new department;
• head of quality and repair department;
• auto pre-sales repair process implementation;
• quality control of auto repair process;
• business process and sub-process optimization;
• large volumes of data processing;
• implementation of in-house software product;
• implementation of new protocols and templates of documents;
• dealers network (sale and after-sales) communication and support;
• insurance companies communication (domestic and international);
• receivables control;
• transport companies communication (domestic);
• X-functional communication with departments (surveyors, sales,
after-sales and financial departments).

09/2017 – 03/2023 Position: Service Quality Manager/Regional Development Manager,
After-sales department
Responsibilities:
• support and development of the dealers network;
• after-sales service auditing of dealers network workshops (standards
and business policies support);
• Mercedes-Benz’s after-sales standards implementation and quality
control;
• business process and sub-process optimization (dealers network);
• on-site after-sales service consulting;
• collecting and analyzing data;
• communication with dealers GM/CEO and after-sales department;
• interaction with IT teams to develop and implement new protocols
and templates of documents;
• after-sales trainings for dealer’s service department;
• business travel (60% of time).

06/2016 – 08/2017 Company: ASTRA / Agro-building alliance / Ukraine
(http://www.astra-group.com.ua/)
Position: Category manager of foreign trade (agricultural spare parts)
Responsibilities:
• managing 12 brands with over 5,000 range of products;
• product pricing strategies;
• sales planning;
• sales support for regional sales representative network;
• developing sales with suppliers (European and domestic);
 • new product launch support;
• providing support for tenders participation;
• conducting product trainings for regional sales representatives

07/2011 – 01/2013 Company: Cisco Systems / Prague / Czech Republic (https://www.cisco.com/)
Position: Inside Sales Account Manager / Virtual Business Manager
(Kazakhstan)
Responsibilities:
• revenue growth support;
• sales forecasts;
• support of dealers network to facilitate sales;
• coordination of dealers network in business planning;
• special opportunity and deal management (dealers network);
• approving dealers discounts;
• authorized distributors support;
• marketing activities support;
• using CRM platform (Salesforce.com);
• conducting product and technical trainings for dealers network

08/2006 – 07/2010 Company: Hewlett-Packard Ukraine (http://www.hp.ua/)
Position: National Key Account Manager (B2B)
Responsibilities:
• sales forecast (printing devices and laptops);
• dealers network sales support;
• benchmarking of competitors;
• special deals and price support (distributors and dealers network);
• support of incentive/marketing activities (distributors and dealers
network);
• managing of instore extended sales force (HP merchandisers and
dealers promoters);
• conducting product, technical and sales trainings (distributors and
dealers network)

EDUCATION

09/1998 – 05/2004 National Technical University of Ukraine
"Kyiv Polytechnic Institute"
Specialization: Administrative management
Education Level: Master’s Degree

03/2013 – 07/2013 University of Michigan on Coursera.org
Verified and Signed Certificate of accomplishment for Model Thinking
https://www.coursera.org/records/pJSeDW6AEfF8dpQZ

PROFESSIONAL DEVELOPMENT

01/2018 – 2023 Mercedes-Benz`s indoor courses
08/2013 646-206 Cisco Sales Expert v.6
Certificate of completion
07/2013 Fortinet Certified Sales Associate Training,
Certificate of achievement
06/2013 Selling Cisco TelePresence Solution,
Certificate of completion

ADDITIONAL INFORMATION

Date and place of birth: 1979, Kyiv / Ukraine
Citizenship: Ukraine

Languages: Ukrainian native/fluent
English upper-intermediate/advanced
russian fluent
Professional skills:
 More than fifteen years in Multinational companies.
 More than ten years in team management.
 More than nine years in business development management.
 More than six years in quality control management.
 More than six years in after-sales service audit.
 More than four years in key account management;
 Completion and implementation of complex assignments.
 Successfully completed projects and assignments in marketing/B2B
sales, after-sales and pre-sales areas.
 Solid X-functional and international experience.
 Solid organizational skills and analytical vision.
 Crisis management (business model and processes).
 Managing large volumes of data processing.
 Zero tolerance for any illegal activities or corruption.

Computer skills: MS Office (Outlook, Word, Excel, PowerPoint), Salesforce.com (CRM),
1C, Bitrix24, Webex.

Driver license: category "В" (since 2003)

Hobbies: bicycle, table tennis