Contact information

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Work experience

Receptionist

from 03.2025 to 04.2025 (2 months)
OneFam - Prague, Czech Republic, Kyiv (Tourism)

СRMs: Cloudbeds, Hostelworld, Booking
Handling cash processes

Receptionist

from 12.2024 to 02.2025 (3 months)
Glacier Premium Apartments, Bukovel (Hotel and restaurant industry)

•Responsibilities:
Processing comfortable check-ins and check-outs
Working with the Servio HMS
Booking
Handling cash processes
Concierge service
Communication with other departments
Providing information support
Processing guest requests
Booking additional services
Sales


•Result:
Given work experience enhanced a hospitality mindset and the ability to think "two steps ahead", strengthened focus on customer needs and satisfaction

Together with the team, we successfully ensured a comfortable stay for guests during the high winter season, focusing on their wishes and needs while being attentive to details

Over 200 interactions per day via phone&personally

Onboard tourleader (guide)

from 05.2024 to 08.2024 (4 months)
Sail Croatia - Split, Croatia, Kyiv (Tourism)

•Responsible for accompaniment of groups of 25-36 international guests during seven-day cruises through Croatian islands and coast

•Responsibilities:
Maintaining high energy within international groups and crew during the cruise
Selling and promoting excursions
Building relationship with business partners
Organizing the daily schedule
Providing tourist information via daily speeches
Managing issues and incidents
Processing guest’s requests
Running administrative work

•Result:
Over 120 positive feedbacks;
Business partnerships network maintainance;
This internship gave me the opportunity to gain confidence, improve communication, problem-solving, soft and leadership skills, enhance ability to work under pressure.

Education

Taras Shevchenko National University of Kyiv

Tourism, Kyiv
Higher, from 2021 to 2025 (4 years)

Tourism Economics
Organization of Hotel Management
Organization of Transport Services in Tourism
Methodology of Tour Development
Economics of Tourism Enterprise
Professional English
Organization of Leisure and Animation
Safety in Tourism
Information Technology in tourism and others.

Acquiring such skills as working with clients, theoretical skills in the knowledge of tourist resources of different countries, analytical skills, skills in promoting content in social networks and other.

Additional education and certificates

AST (Affinity Sales Training: CSM, Sales, EA) - top-tier Irish training community

2025-2026

Knowledge and skills

• Attentiveness
• Persistence
• Responsibility
• MS Office
• Customer orientation
• Teamwork
• Organizational skills
• Communicability
• Presentation of products
• Flexibility of thinking
• Management skills
• Carrying out cash operations
• SERVIO HMS
• Stress resistance
• Mentoring
• Knowledge of sales techniques
• Attracting new customers

Language proficiencies

• Ukrainian — fluent
• English — above average
• Croatian — average

Additional information

Resolute and committed, patient and organized, amiable and outgoing, responsible for personal and career
growth with hands-on experience of teamwork at the intercultural environment, participation in international projects and work experience in B2C sector within tourism industry. Looking forward to starting my new role as a CSM.

Life motto: "Seek inspiration. Seek peace. Practice gratitude".

Hobbies: drawing