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ANNA POLTAVETS
PROFESSIONAL SUMMARY CONTACT
Takes on challenging new roles, harnessing interpersonal skills, Address: Stirling, Scotland
collaboration, and problem-solving. Driven to deliver high-quality Phone: 07767 848242
service and consistent results. Email: [open contact info](look above in the "contact info" section)
Nationality: Ukrainian
Permit: Category B
WORK HISTORY
Waitrose sales assistant, 06/2024
John Lewis SKILLS
• Shelved and merchandised new products in visually appealing, • Communication, open-minded,
organised displays to engage customers. initiative, mobile
• Client communication
Sales assistant, 04/2023 • Copywriting abilities
Greens Retail • Sales and marketing strategy
• Cash handling
• Provided service with a smile, offering courteous, helpful advice to
• Customer relations
meet customer needs best.

Assistant F&B Manager, 01/2022
Buchanan Arms Hotel - Scotland
• Resolved complaints calmly and professionally to achieve positive
customer outcomes.
• Maintained outstanding hygiene levels for optimised customer safety
and continued regulatory compliance.
• Supervised service of all food and beverages within hotel in absence of
food and beverage manager.

Freelance copywriter, 01/2019 to 01/2021
• Crafted engaging and persuasive copy for diverse campaigns,
captivating target audiences.

Tourism Company Representative for CIS Market, 01/2008 to 01/2019
Tour Companies Worlwide - Tunisia, Egypt, Sri Lanka
• Leaded tours as a travel guide
• Provided exceptional customer care to uphold brand standards and
reputation.
• Resolved customer concerns promptly to maintain satisfaction.
• Delivered outstanding after-sales care through regular communication
with customers.
• Helped resolve client problems quickly with superior customer service.
• Attended industry events to represent company activity and grow
partner networks.

Selling agent, 05/2008
Amway
Director of online programs, PR, 04/2004 to 01/2008
National Radio Company of Ukraine
Created scripts for open-air programs
I led the program as a journalist

Hall administrator, 09/2003 to 01/2004
Kyiv National Drama Franko Theater
• Identified and implemented improvements to address and resolve
office workflow inefficiencies.

Tourism manager, 06/2002 to 01/2003
Tour-Club - Kyiv
• Maintained strong working relationships with colleagues and senior
management.

Reception service, 06/2001 to 08/2001
Tourist

Children's animator, 01/1997 to 01/2000
Youth theatre in the Children's Palace

EDUCATION
Some College (No Degree), Common Studies, 04/2000
School Number 129 - Kyiv
Golden Medal for Highest Honors in Secondary Education

Management of Tourism, 04/2005
Kyiv National University of Culture And Arts, - Kyiv
• Graduate with diploma with honour

LANGUAGES
English
Upper intermediate

Ukrainian
Native

Tunisian Arabic
Beginner

CERTIFICATIONS AND LICENSES
Central Jewelry School of Scotland
National Conservatory of Scotland, Acting for Camera