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TETIANA CHERNOVA

DETAILS
Location: Prague, Czech Republic Contact: Date of birth: January 15, 2002 (22

[open contact info](look above in the "contact info" section) Email: years) Nationality: Ukraine

[open contact info](look above in the "contact info" section)

EDUCATION WORK EXPERIENCE
NATIONAL ACADEMY OF CUSTOMER SERVICE AGENT
THE SECURITY SERVICE
Czech Airlines Handling, May 2023 - present,
OF UKRAINE
Prague
Current master's studies in IT
I deliver exceptional customer service and guarantee a superior
law since September 2023.
level of customer satisfaction.
CHARLES UNIVERSITY I address client onboarding conflicts and problems through
INSTITUTE OF LANGUAGE
efficient communication. Engaging in discussions in Czech,
AND VOCATIONAL
English, and Russian at a professional proficiency level.
TRAINING
Assistance with check-in and boarding, which includes offering
Czech language course
flight details and additional services.
September 2023 - June 2024
Collaboration with team members and different airport
ODESSA NATIONAL LAW
departments to ensure seamless operations.
ACADEMY
Bachelor's degree in Law
ADMINISTRATOR
2019-2023
Company: Global Innovative Online School,
January 2020 - June 2023, remote education
LANGUAGES
I liaised with parents, students, and teachers on various issues.
Ukrainian Proficiency Level - C1 I managed the lesson schedule, overseeing its creation, modification,

Czech - B2 and verification to guarantee the efficient organization of the
educational process.
Russian - B2
I completed tables and essential documents, ensuring the
English - B1 organization and precision of data.
I assisted in implementing changes to enhance the quality of
OTHERS
instruction and streamline the operations of the virtual school.
Driver's License - B