Contact information

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Work experience

Logistics Manager

from 07.2023 to 11.2023 (4 months)
DEKOM B.V., Breda, Netherlands (IT)

• Reduced transportation and warehousing costs through route optimization and supplier negotiations.
• Enhanced customer satisfaction through improved on-time delivery and issue resolution.
• Managed inventory levels and ensured efficient stock control.
• Maintained 100% compliance with all relevant regulations and safety standards, avoiding any fines or legal issues.
• Implemented new logistics software or technologies that streamlined operations and provided better visibility into the
supply chain.

Assistant Account Manager

from 02.2023 to 07.2023 (5 months)
DEKOM B.V., Breda, Netherlands (IT)

• Provided support to account managers in managing client accounts and addressing client inquiries and issues.
• Assisted in building and maintaining strong client relationships to ensure satisfaction and retention.
• Prepared and managed quotations, and documentation related to client accounts.
• Supported sales activities by identifying opportunities for upselling or cross-selling to new and existing clients.

Head of Vendor Relations

from 04.2022 to 11.2023 (1 year 7 months)
DEKOM SYSTEMS LLC, Los Angeles, CA (IT)

• Collaborated with internal teams to align vendor capabilities with organizational needs.
• Implemented strategic growth initiatives resulting in the expansion to new markets.
• Secured cost-effective contracts and favorable terms, resulting in a reduction in procurement costs.
• Maintained compliance with company policies and regulations, avoiding potential risks.
• Streamlined vendor onboarding, insuring a smooth integration.
• Stayed abreast of industry trends, and consumer preferences.
• Enhanced vendor relationships, leading to better collaboration and innovation.

Technical Support Engineer

from 08.2021 to 04.2022 (8 months)
DEKOM UKRAINE, Kyiv (IT)

• Engaged with existing customers to increase sales of products and services.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Provided support via phone, video, e-mail, remote access, and remote control software.

Head of customer support

from 06.2019 to 07.2021 (2 years 1 month)
TinyMight, Kyiv (Retail)

• Led a team of customer support managers, providing guidance and support to ensure efficient and high-quality work.
• Provided exceptional customer service, ensuring satisfaction and building long-term relationships with customers.
• Conducted regular inspections and preventative maintenance to optimize system performance and longevity.
• Successful recruitment resulting in customer satisfaction and better services.
• Handled all logistics ( B2B, B2C ) and money transfers.

Education

IFNTUOG

Bachelor of Production Engineering, Ivano-Frankivsk
Unfinished higher, from 2018 to 2022 (4 years)

Knowledge and skills

• Fast and self-learning skills
• Business development
• Contract Negotiations
• Decision-making
• Growth Initiatives
• Leadership
• Operational Oversight
• Problem-solving
• Project Management

Language proficiencies

• English — advanced
• Arabic — fluent
• Ukrainian — average
• Russian — above average