Onuba

Chibuike Onuba
Call Centre Operator
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

Profile
Detail-oriented and highly motivated Call Centre Operator with 2 years of experience in managing
high-volume call traffic, resolving customer issues, and enhancing overall customer satisfaction.
Proven track record of improving operational efficiency and fostering positive relationships with
customers and vendors.

Professional Experience
Call Centre Operator, TransAfam Power Ltd 2023 January – present
•Managed incoming and outgoing calls, serving as the primary contact for company inquiries.
•Enhanced customer satisfaction by efficiently addressing and resolving customer issues.
•Maintained accurate records of customer interactions and transactions using company
systems.
Customer Support Specialist, OmdenaAI 2022 June – 2023 December
Supported a project team by managing communication between stakeholders and providing
•

customer support.
Contributed to the development of customer support protocols, enhancing response times and
•

satisfaction.
Assisted in creating documentation and training materials for new team members.
•

Skills
Excellent Proficient in handling
communication and customer inquiries
interpersonal skills and complaints

Communication Collaboration
Excellent written and verbal communication Ability to work with global teams across
skills, adept at explaining complex topics in different time zones.
simple terms.

Software Proficiency

Zendesk Five9 Salesforce HubSpot Advanced Excel Power BI

Microsoft Teams Slack Python

Education
Computer Science, University of Nigeria Nsukka 2019 – 2024
B.Sc Computer Science
CGPA: 3.93/5.0
Coursework: Project management, ML/AI, Data Structures and Algorithms, Database
Management & Design, etc.

Interests

Likes — CRM Technology | Customer Service | Data Analysis | Collaboration
Chibuike Onuba [open contact info](look above in the "contact info" section)