Viktoriia

Viktoriia Davydenko

Date of birth: 25/08/1986 Nationality: Ukrainian Phone: [open contact info](look above in the "contact info" section) (Mobile) Email:

[open contact info](look above in the "contact info" section)

Address: 2A Rua Beatriz Costa, 80, 2775-191, Parede, Portugal (2A Rua Beatriz
Costa)

WORK EXPERIENCE

01/11/2022 – CURRENT Dnipro, Ukraine
BDM | CUSTOMER CONSULTANT ADMIX GLOBAL

• providing IT Customer Service
• cultivating strong relationships with stakeholders, including clients, executives, and project sponsors, to understand
their requirements and expectations
• tailoring communication to suit the customer's preferences, whether via phone, email, chat, or other channels.
• articulating complextechnical concepts in a clearand concise manner,ensuring seamless understanding for customers
of all levelsof technical expertise.
• exceeding customer expectations by offering prompt and courteous responses to inquiries, concerns,and technical
issues
• demonstrating empathyand active listening to truly understand the customers' unique requirements and challenges
• understanding of IT development process
• provide clearand concise updateson project milestones, progress, and potential challenges to all stakeholders
involved
• building and leading high-performing cross-functional teams, fosteringa collaborative and inspiring work environment
• encouraging open communication and ensuring that team membersare empowered to contribute their best to the
project
• customer service,business development
• search and negotiations with potential customers on Linkedin
• building sales channels to Western markets

01/03/2022 – 30/10/2022 Warsaw, Poland
BUSINESS DEVELOPMENT MANAGER | SALES MANAGER PROXYONE LLC

• employing advanced problem-solving skills to diagnose and resolve complex technical issues with precision and
proficiency
• collaborating with other teams to escalate and track issues, ensuringswift resolutions and complete
customersatisfaction
• tailoring communication to suit the customer's preferences, whether via phone, email, chat, or other channels
• articulating complex technical concepts in a clear and concise manner, ensuring seamless understanding for
customers of all levels oftechnical expertise
• created and fostered long lasting partnerships business
• developed and implemented strategic businessplans and marketing strategies
• developing strategic approaches to tackle projectchallenges and aligningthem with the organization's goals
• search and negotiation with investors throughAngel.com
• qualifying leads, identifying needs and definingprimary requirements
• handle all incoming replies

01/04/2021 – 31/05/2022 Dnipro, Ukraine
LEAD GENERATION MANAGER SIMPLY CONTACT

• generate qualified leads through differentsales channels
• maintain and expand your database of potential clients
• take part in improving the existing sales processes

01/12/2018 – 31/05/2021 Dnipro, Ukraine
HEAD OF SALES SOFTINFORM
• efficiently managingproject budgets, expenses, and resourceutilization to optimizeproject outcomes.
• identifying cost-saving opportunities and resourceoptimization strategies without compromising quality
• cultivating strong relationships with stakeholders, including clients, executives, and project sponsors, to understand
theirrequirements and expectations
• on-line search for companiesand individuals to identify new leads and potential new markets
• active interaction with a team of developers and analysts, participation in exhibitions, conferences, webinars
• control of receivables and maintaining of CRM

01/12/2010 – 30/06/2014 Dnipro, Ukraine
LEADING MANAGER FOR VIP SERVICES PROCREDIT BANK

• acquiring and maintaining an in-depth understanding of our products and services, enabling me to provide accurate
and insightfulguidance to customers
• offering personalized recommendations and best practices to optimize the customer's use of our offerings
• nurturing strong and lasting relationships with customers, fostering loyalty and becoming a trusted advisor in their
journey with ourcompany
• ensuring all interactions are conducted with the utmost professionalism, respect,and integrity.
• searching for and involvingthe clients to purchase products and services of the bank
• control and management of operations relatedto foreign trade activities of firms

01/07/2007 – 30/11/2010 Dnipro, Ukraine
HEAD OF OPERATIONS WITH PAYMENT CARDS AND TRADE ACQUIRING IMEXBANK

• organization of the work ofthe department, development of trade acquiring, control and testingSoftware
• providing for installation, testingand maintenance of POS - terminals, monitoring and maintenance of ATMs

EDUCATION AND TRAINING

Dnipro, Ukraine
FACULTY - FINANCE, MASTER Dnepropetrovsk State Finance Academy

Level in EQF EQF level 7

01/01/2005 – 31/05/2007 Dnipro, Ukraine
FACULTY - FOREIGN LANGUAGES (ENGLISH) Dnipropetrovsk National University

Level in EQF EQF level 6

01/03/2019 – 31/05/2019 Dnipro, Ukraine
PROJECT MANAGER IT school “Oxygen”

Website http://it-oxygen.com Level in EQF EQF level 6

01/02/2020 – 31/05/2020 Dnipro, Ukraine
SOFTWARE TESTING QA SkillUp IT Center

Website www.skillup.ua Level in EQF EQF level 6

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN | RUSSIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C2 C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user