Олександр

Oleksandr Syvets
My strengths include excellent communication skills, empathy and
understanding of customer needs, as well as experience working in high
pressure environments and technical literacy. I am able to work effectively in
a team and analyze data to improve customer service, always willing to learn
and self-develop.

Contacts Experience
Tg: @svlxxxx
Sales manager (cars)

[open contact info](look above in the "contact info" section) Proactive contact with customers and provision of informational support,
including checking databases and providing detailed information about
[open contact info](look above in the "contact info" section) cars, their characteristics and conditions of sale.
A personalized approach to clients, taking into account their
28.02.1999 requirements and wishes, maintaining personal contact and assistance in
choosing a car, as well as concluding agreements and preparing
documentation.
[open contact info](look above in the "contact info" section)
syvets Customer support (banking)

receiving and processing phone calls, solving customer questions and
Education: problems.
recorded call information in the CRM system, ensuring accuracy and
completeness of data.
2021 SoftServe collaborated with other departments to effectively resolve customer
issues and continuously improve service processes.
Academy
Software QA
Customer support (educational field)

advised on educational programs and resources, answering questions
and providing information.
effective solution to learning problems, cooperation with students and
2022 English teachers.
Courses
Sales Manager
Project12 Upper (business consultant)
Intermediate
level Direct consulting of clients in matters of strategic management, finance,
marketing and optimization of business processes aimed at achieving
their goals and ensuring stable development of the company.
Development and implementation of individual strategies and
recommendations to optimize the business of clients, as well as providing
2019 - Until support during the implementation of proposed solutions to achieve
success in the market.
today, Lviv
University MAUP
Bachelor's degree Customer support representetive

I handled customer complaints, addressing concerns and ensuring that
any dissatisfaction was managed appropriately to maintain a positive

Languages
relationship.
I gathered customer feedback, collecting insights on their experiences
and using this information to suggest improvements to the product or
service.
English(Upper- I resolved customer issues, helping them quickly and efficiently overcome
difficulties while using the product or service.
Intermediate)

Ukrainian