Wilfred

Wilfred Solomon
Tbilisi , Georgia , [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)

Summary
Motivated Customer Support Specialist and Dispatcher with experience in health insurance, e-commerce, locksmith services, crypto investment
platforms, and transportation logistics. Proficient in using Zendesk, Helpdesk, Workiz, and dispatch tools to manage customer interactions and
coordinate real-time operations. Skilled in resolving customer issues, optimizing transport schedules, and providing technical support. Seeking full-time
opportunities to leverage my diverse background in customer service and logistics roles.

Work Experience

Jan 2021 - Feb 2022 Call centre agent, Orbus Kharkiv, Ukraine
-Handed inbound and outbound calls for health insurance support.
- Assisted customers with policy inquiries and claim processing
- managed support tickets and documents interactions using Zendesk

Apr 2022 - Feb 2023 Customer support agent , Sirius Support Abuja, Nigeria
Delivered outstanding customer support for e-commerce clients, expertly handling product inquiries, processing returns and
resolving payment issues, all while utilizing Helpdesk to ensure seamless communication and efficient issue resolution.

Apr 2023 - Jan 2024 Customer service representative/ Dispatcher , Dspro Tbilisi, Georgia
Delivered exceptional customer service by promptly addressing customer inquiries, while efficiently coordinating locksmith
service dispatches and managing technicians' schedules using Workiz, ensuring a timely and effective solution for every
customer.

Feb 2024 - Jun 2024 Sales Agent, Indigo Tbilisi, Georgia
Drove sales and customer acquisition by promoting and explaining crypto investment bot services, identifying client needs and
providing tailored solutions to maximize investment potential, while ensuring a smooth Onboardin experience

Dec 2024 - Apr 2025 Dispatcher, Alps2Alps (Contract) Remote
• Coordinated real-time transportation services, ensuring timely ski resort transfers across the Alpine region.
• Served as the primary liaison among clients, drivers, and internal teams, facilitating clear communication and efficient
operations.
• Monitored live transport activities, swiftly addressing and resolving service issues to maintain high customer satisfaction.
• Utilized dispatch tools such as IP phones, Slack, and CRM systems to manage scheduling and information flow effectively.

Education

Nov 2014 - Mar 2019 Bsc Biological sciences , University of Abuja (Second class upper (cgp:4.1/5.0))

Sep 2019 - Feb 2022 Medicine and surgery , Kharkiv National University

Mar 2023 - Mar 2026 Medicine and surgery , Caucasus International University

Skills
Teamwork Expert Creativity Expert
Work ethic Expert Adaptability Expert
Communication Expert Time management Expert
Problem-solving Expert Attention to detail Expert
Interpersonal skills Expert Multitasking Expert

Languages
English Native Speaker

Links
Linkedin