Lesia

Lesia Drozd
Lviv, Ukraine
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Summary

Experienced manager with over 10 years of experience in the hospitality and restaurant
industry, as well as enterprise management. Skilled in personnel management, customer
service, event coordination, and financial control.

Skills

● Personnel Management: Experienced in leading large teams and organizing
efficient workflows.
● Customer Service: Ensuring high levels of customer satisfaction.
● Financial Control: Budget management and expense control.
● Event Organization: Planning and coordinating events.
● Technical Support: Knowledge of hotel and restaurant management systems.
● Languages: Ukrainian (native), English (fluent), Polish (intermediate), Spanish
(beginner).
● Computer Skills: MS Office, internet navigation, email management, operating
systems, networking technologies.

Work Experience

Operations Manager
Hotel in Devon, Dawlish, Great Britain
2022 – Present

● Organizing the check-in and check-out process, managing bookings.
● Ensuring a high level of customer service.
● Managing staff and overseeing task completion.

Manager
Henley's Restaurant, Lviv
2015 – 2018

● Opening and managing the restaurant, including documentation and staff
management.
● Developing the menu, financial control, and ensuring compliance with regulatory
requirements.
● Organizing reporting and overall supervision of the restaurant's activities.

Manager
Theatrical Hostel, Lviv
2011 – 2016

● Managing personnel, developing the website, and overseeing operations.
● Ensuring high levels of customer service and support.
Administrative Manager
Institute of Religion and Society, Ukrainian Catholic University, Lviv
2006 – 2013

● Organizing events, providing informational support, and managing publications.

Professional Courses:

● Project Manager - Genius platform course, 2022.
● Export Course - Prometheus educational platform courses, 2021.
● IT Support by Google: Bits and Bytes of Computer Networking. Operating
Systems and You: How to become a power user. System Administration and IT
Infrastructure Services. IT Security: Protecting against digital cyber-fraud.
Fundamentals of Technical Support - April - July 2024.

Education:

Ivan Franko National University of Lviv
Degree: Tourism Management
2013, Lviv, Ukraine

Taras Shevchenko National Academy of Sciences of Ukraine
Postgraduate Studies in Literary Studies
2002 – 2005

Jagiellonian University
Internship in Cultural Studies
2000 – 2001, Krakow, Poland

Ivan Franko National Pedagogical University of Drohobych
Master of Ukrainian Language and Literature (with honors)
1997 – 2002, Drohobych, Ukraine

My Strengths: Ability to learn quickly, empathetic and communicative, easily build
relationships with people, responsible.

My Life Motto: “Aim for greatness!”