Катерина

Kateryna Lytvyn
Contact Information
• Phone: [open contact info](look above in the "contact info" section) / [open contact info](look above in the "contact info" section)
• Email: [open contact info](look above in the "contact info" section)
• Address: Remscheid, Germany / Chernigiv, Ukraine
• Linkedin: [open contact info](look above in the "contact info" section)

Summary
Highly motivated and results-oriented professional with over 12 years of experience in business development, project management, training, and administration. Skilled in building relationships, CRM systems, content creation, and lead generation. Seeking a full-time, part-time, or remote work opportunity to leverage my skills and contribute to a dynamic team.
Work Experience
Business Concultant | NDA | January 2023 – now
• Creative problem-solving approach
• Business process optimization
• List management
• Technical staff recruitment
• Pre-sales activities
• Business data analysis
• Analytical skills
• Requirements analysis
• Team management
• Team building
• Communication
• Administration
• CRM management
• Client base retention
• Content marketing
• Partner marketing
• Email marketing
• Conducting trainings
Head of Strategic Partnership| Taurus Quadra LTD | April 2022 – October 2023
• Actively prospect and acquire new customers.
• Utilize Dynamics CRM system for efficient lead management.
• Collaborated in developing a custom solution for lead generation process visualization within Dynamics CRM.
• Generate content for social media platforms.
• Implement lead generation strategies on LinkedIn (SalesNavigator, Dooozen, LinkedinHelper), Telegram, and through affiliate marketing within the IT Junior business trainer industry.
Business Trainer | Moneyveo | August 2021 - April 2022
• Administered the iSpring educational platform.
• Managed Bitrix24 and Almex CRM systems.
• Maintained and updated the corporate portal on SharePoint.
• Organized and coordinated training programs, collected feedback, and generated reports.
• Created articles, digests, and social media posts for internal communications.
• Developed and implemented initiatives to increase team engagement.
• Planned and organized training groups based on the company's employee training calendar.
• Researched and purchased educational materials (online and print) aligned with employee training needs.
Partner-manager | Practic Consulting | April 2021 – August 2021
• Built strong relationships with companies in related fields, expanding the company's partner network.
• Utilized Bitrix24 CRM system to manage partner interactions and track program performance.
• Developed and implemented a partner payment program, incentivizing partner participation.
• Monitored competitor partner programs and analyzed their effectiveness to inform internal strategies.
• Proactively conducted cold calls to identify and acquire new partners in the CRM implementation field.
Sales Department Administrator | Adizes Institute | Ukraine | April 2020 - April 2021
• Recruited for the "Sales Manager" position.
• Managed data and performed administrative tasks within the TerraSoft CRM system.
• Developed Key Performance Indicators (KPIs) for the sales department.
• Administered employee records, including working hours, leave requests, and workload management for sales managers.
• Conducted quality assurance by selectively listening to sales calls and providing feedback to improve performance.
• Calculated and administered commission-based salaries according to established KPIs.
• Resolved customer disputes and ensured positive customer relations.
Economist | Budindustria | Ukraine | September 2018 - December 2018
• Determined the cost price and selling prices of manufactured goods.
• Calculated commission-based bonuses for employees.
• Managed payments to utility companies and transportation providers.
Finance and Labor Economist | Chernihiv Regional Hospital | Ukraine | 2017-2018
• Responsibilities related to finance and labor economics (details can be tailored to specific job requirements).
SMM Specialist, Assistant Email Marketer | Kindo | MIUM, Ukraine | March 2017 - July 2017
• Assisted with social media marketing (SMM) and email marketing campaigns.
Administrative Manager | "Modoza" online store | Ukraine | January 2017 - September 2017
• Managed administrative operations for the online store "Modoza".
Internet Project Manager | Children's online store "KINDO" | Ukraine | November 2014 - December 2016
• Progressed through various project roles, from contact center operator to project manager. Possesses a comprehensive understanding of operational activities within an online store environment.
Cashier-Operationist | CB "DEMARK" | Ukraine | July 2011 - March 2016
• Provided customer service and operated cash registers, processing cash and credit card transactions.
Skills
• Business Development
• Project Management
• Customer Relationship Management (CRM) Systems (TerraSoft, Bitrix24, Almex, Dynamics365)
• Content Creation (articles, social media posts)
• Lead Generation (LinkedIn, Telegram, affiliate marketing)
• Communication and interpersonal skills
• Time Management and Organization
• Microsoft Office Suite
• Internet Literacy
• Learning Management Systems (iSpring, GetCourse, Zoho)
• Basic Banking Programs
• SharePoint
Education
• Chernihiv State Institute of Economics and Management, Ukraine | 2010
• Specialist Degree in Banking
Languages
• Ukrainian (fluent, written and spoken)
• Russian (fluent, written and spoken)
• English (conversational, B1 level)
Additional Information
• Driver's License (Category B)
• Volunteering experience (recent)
• Passionate reader (personal development and psychology)
• Committed to personal growth and continuous learning

Training and Courses
• Visionest Institute «Rebuilding Task Force Ukraine» 2023-2024
• Adizes Institute Trainings (2020):
• "Sales Department: from Recruiting to Automation" by A. Kapusta
• "Stress Management: How to Increase Employee Productivity in Turbulent Conditions" by V. Kucherchuk
• "How to Manage Remote Employees" by A. Kapusta
• Marketing for Non-Marketers by Anna Piven (Oh My look), 2018
• Effective Sales guest trainer Lyudmila Kovshun, August 2015