Юлiя

Yuliia Anik
Nationality: Ukrainian
Sex : Female
Age : 35 years (30.12.1988)
Child : 1
Phone : [open contact info](look above in the "contact info" section)
Email : [open contact info](look above in the "contact info" section)
Education : 2018-2022 – Export manager, product manager courses
2011-2013 – English courses “Robofox”
2006-2011 – Kyiv University of Tourism, Economics and Law
Specialty: Hotel and Restaurant business (red diploma)
1995-2006 – Malynivska Scholl (secondary education)
2004-2006 – English courses

Languages: Ukrainian
Russian
English (conversational)
Turkish (conversational)
Personal features:
I am a sociable person
I like to work with people, to communicate with them, create a homely atmosphere everywhere, what the guest would feel at home
I like to read a lot, I love needlework (I also knit and crotchet), not smoke. I knit toys and make development toys for children.

Experience highlights:
Good work and community with people; easy studied, executive, communicative; like to fix all kind of problems. Providing services for guests.
Office work with different programs, accounting, alignment guides on the program, work in operation system, ERP, CRM, Bitrix 24, 1C, Odoo, Outlook, Excel, Power Point, Google tabes, removing arrivals, calculation target of guides, maintaining statistics, analysts, do all office work
Computer skills: MC Word, Power Point, Excel, Internet, Outlook, Odoo, Bitrix, 1C, ERP

EMPLOYMENT HISTORY:
Since 2023 – Export manager in the Iinternational manufacture company “ViYar”, Ukraine

• Search for potential customers
• Generation of calls
• Telephone negotiations
• Conducting online presentations
• Praperation and mailing of commercial offers
• Management of SRM system
• Conducting the Odoo program
• Reporting in 1C
• Reporting in Excel
• Business trips
• B2B

May 2018 – October 2019 Hotel receptionist in Club Hotel Anjeliq (Konakli, Alanya), Turkey
• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed

November 2015 – April 2018 Hostess, guest relation & Restaurant Manager in Astoria (hotel-restaurant), Ukraine
• Meeting and greeting guests, escorting them to the tables, provide menu
• Estimating wait times for guests
• Monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting
• I was responsible for answering the telephone, booking reservations.
• Also control staff work and fix different problems
• Fix all kinds of problems
• Provide information about the hotel
• Maintain exceptional levels of customer service
• Recruit, manage, train and develop the Restaurant team
• Manage guest queries in a timely and efficient manner
• Drive sales to maximize budgeted revenue
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

2013 (March) – 2015 (October) – Administrator of Shopping Control and assistant of the Head of Sales Department) TEZ TOUR THAILAND
Also Call Center (answer the phone, offer free transfer for the customers)
• Coordination the sales of all shop points in Pattaya
• Rechecking sales reports every months (sending to finance department) to invoiced salary for all staff of the company (office staff, hotel guides, tour guides, transfer men, shopping controls and shopping guides)
• Every 15 days I made Sales Statistics to compare sales to last month and to last year
• Made Inhouse files (arrivals)
• Helping to prepare meeting room to provide meetings with staff (every 2 weeks)
• I was responsible for the reports on meetings
• I was responsible for checking e-mails, answering letters
• Doing other office tasks

2012-2013 – hotel guide in TURTESS TRAVEL, Turkey (Side)
2011-2012 – assistant of hotel guide in TURTESS TRAVEL, Turkey (Antalya (Kundu))
2009-2010 – transfer guide (excursion guide) in TURTESS AND MOSTRAVEL, Turkey (Kemer)
• Meeting and greeting guests in airport
• Supporting them to the hotels
• Providing service, helping guests
• fix all kind of problems during transfer (transfer guide)
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• Meeting and greeting guests in the hotels
• Helping with check-in, check out
• Providing info-meetings, helping guests during their staying (hotel guide)

2008– Hostess and guest relation in Murakami Restaurant, Ukraine
• Meeting and greeting guests, escorting them to the tables, provide menu
• Monitoring the open dining sections of the restaurants for empty and cleaned tables
• Estimating wait times for guests
• monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting
• I was responsible for answering the telephone, booking reservations.
• Moving tables together to accommodate large parties
• Also control staff work
• Fix all kinds of problems