Іван

IVAN RYBAKOV

CONTACT ABOUT ME
I hold a Bachelor’s degree in Computer Science and have
experience as a freelance programmer and Junior Team
[open contact info](look above in the "contact info" section) Leader in technical support. I’ve worked both
independently and in teams, with a focus on responsibility
[open contact info](look above in the "contact info" section) and delivering value. My principle is to strive for
excellence and contribute to the success of my team and
Mykolaiv, Ukraine
company.

EXPERIENCE
EDUCATION
2021 - August 2022
Bachelor of Computer Science, Petro Freelance
Mohyla Black Sea National University Freelance Programmer
Sep 2020 – June 2024 | Score: 81.86 Developed custom Telegram bots using Aiogram, integrating
with PostgreSQL, Redis, Docker, Docker Compose, and AWS.
Created parsers and scripts to automate tasks and process
data for clients.
LANGUAGE Deployed and managed applications using Docker and AWS
for scalability and reliability.
Ukrainian August 2022 - December 2022
English
Howly
Technical Support Specialist
Russian Provided remote technical support to global customers,
primarily in the USA, Canada, Australia, and the UK.
German
Troubleshot and resolved issues across various platforms
(MacOS, Windows, Linux, mobile devices, peripherals).
Handled customer complaints and ensured resolution.
SKILLS Utilized Zopim and Zendesk for customer service
management.

Python December 2022 – February 2024
Howly
Linux
Experts Junior Shift (Team) Lead
Docker / Docker-Compose
Ensured smooth operations and resolved team issues during
Networking shifts.
Bash scripting Supervised and supported employees, conducted
performance reviews, and provided feedback.
AWS
Developed individual growth plans based on performance.
Web Programming Monitored team processes for alignment with company needs
and adjusted as necessary.