Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/11088673/

Work experience

Head of Customer Support/Assistant Operations Manager

from 03.2024 to 09.2024 (6 months)
Washryte Limited, Other countries (Public and business services)

Managed customer service operations, improving response time by 35% and resolving
over 80% of inquiries within the first contact.
• Supervised a team of 15+ staff, implemented new quality control processes, reducing
reprocessing rates by 20%.
• Assisted the Operations Manager in optimizing workflow, which increased overall
efficiency in daily laundry operations.
• Spearheaded a customer retention program, achieving a 25% increase in returning customers within the first 4 months.

Operations manager

from 09.2022 to 04.2023 (7 months)
Biosysyems Medical Diagnostics Center, Other countries (Medicine, pharmacy)

Managed a team of 4, directing the day-to-day operations of the diagnostic centre,
overseeing staff performance and ensuring adherence to regulatory standards.
• Enhanced client relations by implementing a feedback system, leading to a 15%
improvement in customer satisfaction.
Successfully conducted first-level interviews, leading to a 15% improvement in the
quality of hires.
• Coordinated procurement of medical supplies, reducing supply costs by 10% through
vendor negotiations.

Administrative assistant

from 05.2016 to 11.2017 (1 year 6 months)
Seacrest School, Other countries (Education and science)

Enhanced administrative efficiency through the implementation of an improved recordkeeping system.
• Optimized resource management by procuring office supplies and equipment,
negotiating contracts for a 15% cost savings, and consequently achieving a reduction
in wasteful allocations.
• Supported the academic team in organizing events and meetings, contributing to a 15%
increase in student engagement and participation.
• Volunteered to support teachers during my free times with classroom management and
organization, helping to maintain a conducive atmosphere for learning and increasing
student participation.

Education

Obafemi Awolowo University Ile-Ife

MSc Public Health
Higher, from 2019 to 2023 (4 years)

Additional education and certificates

Customer Service, Customer Support and Customer Experience

2023, 3 months
Certificate

Qualitative Data Analysis -Project Partner Data Solutions

2022, 5 Months

Knowledge and skills

• Punctuality
• Documentation management
• Communicability
• Responsibility
• Competent oral and written language
• MS Office
• Ability to work in multitasking mode
• Management of social networks
• Administrative work

Language proficiencies

• English — fluent
• Ukrainian — beginner