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You can get this candidate's contact information from https://www.work.ua/resumes/11105575/

Work experience

English teacher

from 02.2026 to now (2 months)
Movna, онлайн-школа, Remote (Education and science)

Plan and deliver structured English lessons focused on speaking, listening, reading, and writing skills.
Design engaging lesson plans using communicative and task-based approaches to build real-life language competence.
Assign and check homework, projects, and tests to track learner progress and identify areas for improvement.
Provide regular, constructive feedback to learners to help them set goals and improve their performance.
Adapt materials and teaching methods to different ages, levels (A2–C1), and learning styles.
Use digital tools (Zoom, Miro, Google Classroom, Quizlet, Kahoot, Wordwall, etc.) to make lessons interactive and effective.
Maintain lesson records, attendance, and progress reports in the CRM for transparent monitoring.

Customer support representative

from 08.2024 to 11.2025 (1 year 4 months)
Wakanow, Remote (Tourism)

Provided chat and email support to customers across multiple countries, assisting with account setup, payments, bookings, and product inquiries.
Delivered end-to-end guest support across pre-booking, booking, and post-trip stages.
Resolved a wide range of booking issues, including hotel confirmations, partner escalations, overbookings, and mismatched reservation details.
Coordinated with hotels and suppliers to handle chargeback cases, gathering supporting documentation and ensuring fair outcomes.
Worked closely with product and technology teams to flag system issues, share user feedback, and contribute to a more stable, user‑friendly platform.

Content editor

from 01.2022 to 01.2025 (3 years)
freelance, Remote (Education and science)

Editing and proofreading articles, blog posts, and web copy for grammar, clarity, tone, and style consistency
Reviewing content for SEO best practices including keyword placement, meta descriptions, and heading structure
Researching topics across multiple niches including fintech, health, and digital marketing to produce accurate, well-informed content
Meeting deadlines across multiple simultaneous projects without compromising quality
Collaborating with clients and project managers to incorporate feedback and revisions efficiently

Customer support representative

from 07.2020 to 05.2024 (3 years 11 months)
EssayPro, Kyiv (Education and science)

Handled complex and high‑priority customer cases across different time zones.
Consistently achieved around 94% First Contact Resolution and kept customer satisfaction above 90%
Night Shift Employee of the month on multiple occasions.
Documented each interaction clearly in the CRM to ensure smooth handovers and accurate reporting.
Identified recurring issues and shared insights with supervisors to refine processes

English teacher

from 09.2018 to 11.2025 (7 years 3 months)
Green Country, Kyiv (Education and science)

Senior teacher
Create and teach customized ESL lessons that focus on grammar, vocabulary, and speaking skills for teens and kids.
Lead speaking clubs to help students build confidence, improve fluency, and refine pronunciation.
Track student progress and give regular feedback to support their ongoing improvement in language skills.
Customize lesson plans to fit the students need
Use multimedia tools to make online lessons more engaging and interactive e.g Kahoot, Wordwall, learning app, Quizzes, Quizlet, Gimkit.

Education

Bogomolets National Medical University

Medicine, Kyiv
Higher, from 2016 to 2022 (6 years)

M.D

Knowledge and skills

• MS Word
• MS Excel
• MS PowerPoint
• Quizlet
• Teaching for children and teenagers
• Confidence
• Online teaching
• Communicability
• Google Meet
• Educability
• Conducting individual classes
• Holding meetings in Zoom
• Technical support for users
• Patience
• Management of CRM
• Responsibility
• Google Classroom
• Teaching for preschoolers
• Teaching for adults
• Conducting group classes
• Corporate English Teaching
• Kahoot!
• Teaching
• Conducting conversation clubs
• Slack
• Notion
• Zoominfo
• Google Analytics
• Zoho CRM
• Competent oral and written language
• Adaptability
• Organizedness
• Miro
• Optimate
• Ticket management
• Email etiquette
• Live chat support
• Helpdesk

Language proficiencies

• English — fluent
• Ukrainian — average