Brain

[open contact info](look above in the "contact info" section)
BRAIN ITOYA [open contact info](look above in the "contact info" section)
Customer service Representative
Johannesburg, South Africa

PROFESSIONAL PROFILE
With over four years of experience in delivering exceptional customer service with a diverse background in customer
support, virtual assistance and executive assistance with the transport, Religious, and education sectors. I have
exhibited my ability to manage high-volume task, engage with clients across multiple platforms, organise the
work-flow of executive, and provide top-tier service to ensure customer and employer satisfaction. With a proven
track in managing online engagements and resolving inquiries effectively, I am committed to delivery exceptional
service while maintaining a high level of professionalism in every interaction.
Furthermore, my commitment to continuous improvement drives me to stay up-to-date with industry trends and
emerging technologies I am confident that my adaptability, teamwork, and dedication make me a
valuable asset to any organization.

EDUCATION PROFESSIONAL EXPERIENCE
INTERNATIONAL BIBLE ACADEMY MOUNT GILGAL GRACE MINISTRY NPC -ON-SITE
Diploma in Theology EXECUTIVE ASSISTANT [ January 2022 - January 2024
2020 - 2024
Managing and Scheduling executives meetings and appointments.
Data Entry on excel of the organization memberships, stocks, and
EVBOKABUA MIXED equipment.
SECONDARY SCHOOL Managing Facebook page.
High School Diploma Creating, uploading and managing posts on all social media page.
Booking flight tickets, hotel reservation and airport transport for
2008 - 2013 executives.
Report daily on office activities and progress.

MTF INSTITUTE OF MANAGEMENT,
IVIE MOTOS -REMOTE
TECHNOLOGY AND FINANCE
Professional Diploma of Virtual VIRTUAL ASSISTANT [ March 2020 - January 2022
Executive Assistant
2024 Managing and Scheduling meetings and appointments with potential leads.
Data Entry on excel of the of daily transport customer and income.
Creating, uploading and managing posts on all social media page.
Booking customers in company portal for transportation
SKILLS Scheduling travel routes for drivers
Handling customer disputes
Report daily on office activities and progress.
SOFT SKILLS
Email Management DALPARK LEARNING ACADEMY -ON-SITE
Appointments Scheduling
OFFICE ASSISTANT [ January 2019 - February 2020
Document Organization Managing and Scheduling meetings with parents, teachers and principal
Administrative Support Data Entry on excel of new students and promoted student.
Time Management Designing monthly promotional flyers to drive in sales
Interviewing new intake
Tech Savvy Handling Financial Payments
Excellent in Written and Verbal Ordering educational products
Report daily on office activities and progress.
communication
Graphics Design
Google Workspace
Listening and Problem Solving Skills REFERENCES
Mr Great Ivie
TECHNICAL SKILLS [open contact info](look above in the "contact info" section)
Knowledge of CRM tools
Mrs Palesa Twala
Proficient in Microsoft office suite:
[open contact info](look above in the "contact info" section)
MS word, MS excel, Ms PowerPoint
Excellent knowledge of design and Video Mrs Naidoo
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editing tools:
Canva, Inshot, Capcut,
INTERESTS
ACHIVEMENTS
Authored, designed and published three TECHNOLOGY
books which can be seen on Amazon. SPORT
Created and manage the Love-Link HEALTH
BUSINESS
Platform for singles and couples