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Work experience

Legal Shift Lead

from 08.2025 to 04.2026 (9 months)
Skelar (Howly project), Дистанційно (IT)

- Managed and mentored a distributed team of 5–10 legal experts providing chat- and call-based legal consultations across the US, Canada, Australia, and other English-speaking markets.
- Monitored and improved team performance, tracked KPIs and quality metrics, and provided data-driven leadership through performance insights and actionable improvement plans.
- Oversaw international collaboration across time zones, ensuring smooth operations and workflow consistency.
- Led full-cycle recruitment and hiring: sourcing, screening, interviews, hiring decisions, probation management, and offboarding processes.
- Facilitated conflict resolution and coached employees to strengthen soft skills in communication, structure, and client handling.
- Utilized operational dashboards, KPI-tracking systems, CRM/helpdesk tools, and task and shift management platforms (Google Workspace, Zendesk, internal applications).

Legal Support Expert

from 10.2024 to 08.2025 (11 months)
Skelar (Howly project), Дистанційно (IT)

- Provided high-quality legal consultations to clients across English-speaking markets, simplifying complex legal matters for diverse audiences.
- Delivered clear, structured, and empathetic communication in high-load, fast-paced environments while maintaining top performance metrics.
- Worked with US legal frameworks (Justia and other resources) to resolve client cases and ensure compliance with American law.
- Supported product and service improvement initiatives by collecting and analyzing client feedback.
- Actively used AI-based tools to enhance research, response accuracy, and efficiency.

Attorney’s Assistant

from 02.2024 to 07.2024 (6 months)
NPP Legal, Київ (Юриспруденція)

- Supported litigation and case management: prepared case files, monitored deadlines, and managed multiple court cases simultaneously.
- Drafted motions, petitions, complaints, responses, and other legal and procedural documents.
- Participated in court hearings and represented clients under power of attorney before administrative bodies and institutions.
- Performed legal research and case-law analysis using digital court systems.
- Coordinated administrative processes: schedules, hearings, deadlines, and documentation.

Legal Counsel

from 09.2022 to 01.2024 (1 year 5 months)
Kyiv Professional College of Tourism and Hospitality Management, Київ (Юриспруденція)

- Drafted, reviewed, and negotiated a variety of contracts including commercial, service, partnership, and employment agreements.
- Created and maintained corporate documentation, internal regulations, and governance frameworks.
- Provided legal risk assessment and advised management on mitigation strategies.
- Served as the primary in-house legal counsel, coordinating cross-department collaboration and external communication.
- Prepared legal correspondence, notices, and official responses for state institutions and regulatory authorities.

Education

Kyiv Professional College of Tourism and Hospitality Management

Bachelor of Law, Київ
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

Course: "Drafting procedural documents"

2024, 1 month

Successful completion of an internship and mastering the practical skills of a lawyer

2024, 1 month

Knowledge and skills

• Team management
• Team Leadership
• Performance Management
• KPI Management
• Hiring
• Onboarding for staff
• Staff training
• Conflict resolution
• Product quality control
• Zendesk
• Operational CRM
• Tableau
• Analytics
• Google Workspace
• Customer Support
• Legal Consulting
• US Legal Frameworks
• Empathic
• AI prompting
• AI integration
• Quality Metrics
• Litigation Support
• Compilation of legal documents
• Document Drafting
• Case Management
• Legal Risk Assessment
• Representation in court
• Communicability
• Work with clients
• Motivated
• Stress resistance

Language proficiencies

• Ukrainian — fluent
• English — average

Additional information

Results-driven legal and operations professional with 2+ years of experience in customer support, team leadership, and talent management within fast-paced international environments. Proven ability to grow from individual contributor to team lead, managing distributed teams across multiple time zones and markets. Combines a strong legal background with hands-on expertise in CRM systems, KPI tracking, and people development. Fluent in English and Ukrainian; experienced in Ukrainian and US legal frameworks and global client-facing roles.