Yuliia

YULIIA MYKHALCHUK [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Goal-oriented professional with a diverse background in retail management, project coordination
complemented by extensive experience working with multicultural teams. Adept at developing
comprehensive project plans, managing operational aspects, and optimizing workflows to achieve
successful outcomes. Known for exceptional communication skills, strong leadership, and the ability to
build and maintain effective relationships with stakeholders from diverse cultural backgrounds.

My management experience in the retail sector has honed my skills in team leadership, customer service,
and strategic planning. As a project coordinator, I have effectively overseen complex projects, ensuring
timely delivery while adhering to budgets and standards. I am now seeking an opportunity to transition my
career into recruitment, a role I believe is vital to the structure and success of any organization.
Recently, I started a course in recruitment to enhance my skills in talent acquisition and human resources,
with the goal of contributing effectively to the hiring process and team development. I believe these skills
will help me build successful team.
Seeking new opportunities with a willingness to explore different positions and work environments,
including remote and relocation options.

PROFESSIONAL EXPERIENCE

Aug2023 - Present – DKI Barclay Restoration, BC Canada
Project Coordinator. Construction Industry

• Developed comprehensive project documentation and schedules, ensuring clear communication and efficient workflows;
• Managed daily operational aspects of multiple projects, including task assignments, tracking progress, and ensuring adherence
to timelines;
• Monitored project budgets, tracked expenses, and ensured projects were completed within financial constraints;
• Coordinated with external vendors and contractors, ensuring that all follow project requirements;
• Ensured all project activities complied with organizational policies, standards, and regulatory requirements;
• Monitored project costs, ensuring they were in line with the approved budget and identifying cost-saving opportunities;
• Resolved project-related issues and escalated problems as necessary to ensure client satisfaction and project success;
• Conducted post-project evaluations to identify successes, lessons learned, and areas for improvement;
• Managed the invoicing process, ensuring all invoices were accurate, submitted on time, and in accordance with project
contracts. Resolved any discrepancies with vendors and clients.

Jan2020 – Jun2023 – “Bershka” Retail Store, Doha - Qatar
Assistant Manager

• Delivered consistent sales and profit growth by leading and motivating the sales and visual merchandiser teams to deliver a
personalized shopping experience for customers through the provision of best-in-class service;
• Built a high-performance store team through a commitment to operational excellence and by demonstrating inspiring
leadership;
• Ensured proactive communication with the Brand team, while supporting the function team, including feedback and market
trends. Ensured all Brand and Company directives are cascaded to the team and implemented accordingly;
• Led team meetings and one-on-one coaching sessions to continuously improve performance;
• Ensured compelling visual merchandising, marketing strategies, and presentation standards are achieved and maintained;
• Approved refunds, voids, and exchanges in compliance with company standards and policies;
• Assigned specific duties and tasks to store employees on a daily/weekly/monthly basis;
• Managed controllable expenses.
• Managed inventory flow and stock level (16000 to 20000 thousands items);
• Optimized traffic through management of team scheduling and leadership team assignment;
• Proven record in successfully launching of new store.

May2019 – Oct2019 – “Magnolia” Retail Store (Contract Position), Croatia
Shop Manager

• Followed all relevant “Magnolia” Retail policies, processes, and standard operating procedures so that work was carried out in
a controlled and consistent manner;
• Formulated pricing policies by reviewing merchandising activities; determined additional needed sales promotions; authorized
the clearance of sales;
• Provided a friendly environment which included greeting and acknowledging every client, maintained outstanding standards,
solid product knowledge, and all other components of customer service;
• Built relationships with both the sales team and the customers, dealt with different nationalities and personalities, and always
put customers at ease;
• Built and maintained Supplier/Retailer relationships to have strong working relationships;
• Approved refunds, voids, and exchanges in compliance with company standards and policies;
• Supervised the sales process by following up on orders, deliveries (and collections);
• Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote
business Stock Replenishment;
• Maintained store staff job results by coaching, counseling, and disciplining employees; planned, monitored, and appraised job
results;
• Actively assisted the seamless flow of each service; fulfilled daily tasks precisely.

Sep2018 – Mar2019 – “Zebra” – Retail - Ukraine
Operation Manager

• Researched the market in order to discover new trends and be alined with competitors;
• Processed daily orders and got in contact with customers if any of the items were not available in stock. Suggested any
similar items to avoid cancellation of orders;
• Managed all operational issues, including store housekeeping, store administrative duties, physical inventories, price
changes, etc.;
• Ensured all orders were properly prepared, documented and released for transportation;
• Dealt with all customers’ issues that occurred;
• Monitored, managed and updated all product details on the website;
• Inspected costumer product reviews;
• Controlled of payments from customers;
• Submitted orders to have available stock.

Oct2016 – May2018 – “Caramel” Restaurant & Lounge - Muscat - Oman
Reservation Manager

Feb2014 – Sep2016 – “Flash” The School of English Language- Vinnytsia - Ukraine
Accountant Assistant & HR Admin Assistant

Feb2010 – Jan2014 – Dinastia - Vinnytsia - Ukraine
Accountant Assistant & HR Admin Assistant
• Managed incoming and outgoing communications, including answering phone calls, responding to emails, and drafting
correspondence;
• Prepared sales invoices & the upkeep of an accurate accounts filing system;
• Follow-up and contacted customers with overdue accounts and attempted to either the overdue amount or negotiate a payment
plan to collect it in instalments;
• Developed and maintained the filing system;
• Managed relationship with vendors, service providers, landlord ensure that all invoiced and paid on time;
• Managed cash and bank accounts;
• Maintained office supplies and coordinated maintenance of office equipment;

• Assisted in the recruitment and selection process, including screening resumes, scheduling interviews, and conducting
background checks;
• Assisted in onboarding new employees, including preparing paperwork and conducting orientation sessions;
• Assisted HR in various administrative tasks, such as filing, data entry, and record keeping;

EDUCATION

2009-2014 – Vinnytsia Trade and Economics Institute based on the Kyiv Trade and Economic University, Ukraine
Bachelor’s Degree in Business Accounting and Auditing.

SKILLS

• Ability to effectively manage professional staff, develop good relationships with a wide range of people, and build
a collaborative work environment;
• Ability to work independently, use self-initiated follow-up to meet deadlines, and proven ability to successfully
manage multiple projects concurrently;
• Ability to adapt to new situations and learn quickly;
• Well-organized, self-motivated and goal-oriented.