Олександра

Oleksandra
Polkovnikova
PROFESSIONAL SUMMARY
Demonstrates strong HR management, SMM skills, and organisational
capabilities. Proven track record in time-management and customer relations.
Seeking to leverage these competencies to drive business success and enhance
customer engagement.

CONTACT
Sitio de Calahonda
WORK HISTORY
Receptionist 10/2024 - 01/2025
[open contact info](look above in the "contact info" section)
Finca Naundrup - Sitio de Calahonda, Malaga
[open contact info](look above in the "contact info" section)
Ukranian • Greeting and assisting customers upon arrival.
• Managing reservations and court bookings.
• Handling phone calls, emails, and customer inquiries.
• Processing payments and maintaining accurate records.
SKILLS • Providing information about club services, memberships, and events.
• SMM marketing • Ensuring a clean and welcoming reception area.
• Visual Design
• Business communicative skills
Account manager 03/2022 - 05/2024
• HR - management
Ward Personnel - Dublin
• IT skills
• Organisational skills • Undertaking candidate searches for assignments utilising advertising,
• Time-management database searching, head-hunting, networking, social media;
• Customer relations • Undertaking extensive telephone interviews with candidates and presenting
suitable candidates;
• Ensuring that timesheets are returned in a timely fashion each week;
• Maintenance of employee files - ensure that all personnel forms and required
LANGUAGES documentation are up to date and filed correctly;
English • All administration duties around the recruitment process; Expanding client
base through direct selling and business development.

Polish HR recruiter 02/2020 - 01/2022
Staff Wanted Personnel - Dublin

Ukrainian • Design and implement overall recruiting strategy ;
• Develop and update job descriptions and job specifications;
• Social media marketing (creating ads video content for Instagram, Facebook,
YouTube)
Russian
• Perform job and task analysis to document job requirements and objectives;
• Screen candidates resumes and job applications;
• Onboard new employees in order to become fully integrated;
• Interviewed and hired staff fitting job and team requirements.

Front office receptionist 06/2018 - 02/2020
Aqua Spa - Ukraine

• Managed front office operations by maintaining a professional and welcoming
environment.
• Responded to telephone enquiries from clients, vendors and members of
public.
• Performed basic bookkeeping tasks when required; helped maintain financial
transparency.
• Kept reception area clean and organised to uphold professional Spa reputation.
• Handled customer complaints in a timely manner, resulting in increased
satisfaction levels.
• Maintained reception area stock of important forms and brochures.

EDUCATION
Bachelor of Business Administration: Records management and Information
Activity, 01/2014 – 01/2018
Kyiv National University Culture and Arts