Анна

ANNA SOLOMKO
Business Consultant

C O N TA C T Professional Profile
My work focuses on improving business efficiency through the systematization of company
operations, strengthening organizational management, and enhancing operational
[open contact info](look above in the "contact info" section)
performance. I design, implement, and optimize business processes using BPMN notation. I
develop standards and integrate international practices for successful business scaling, while
[open contact info](look above in the "contact info" section) also improving customer and employee loyalty. I provide in-depth research and analytics to
support data-driven decision-making.
Ukraine, Kyiv, 02002 With over 6 years of consulting experience and more than 150 successfully completed cases, I
offer consultations, support, and guidance to top management. Additionally, I work as part of
[open contact info](look above in the "contact info" section) the client's team on a long-term basis to implement comprehensive solutions. I am willing to
соломко-54269348 consider business trips.
Expertise: Business Process Management (BPMN), Project Management, Standards,
https://linktr.ee/solomko.consultancy Customer Experience, Organizational Management, Facilitation, Vision and Strategy
Development

Professional Experience
С ЕО, B U S I N ES S CO N S U LTA N T
E D U C AT I O N S o l o mko C o n s u l ta n c y
MASTER’s DEGREE IN LAW Kyiv|| June 2024 – Present
National Academy of Internal Affairs Drawing on years of expertise, top international standards, and our own practices, my team
Kyiv || 2010 of experienced business consultants helps businesses quickly identify growth areas and
sustainably improve their business practices to achieve long-term success.
We provide comprehensive services encompassing strategy and vision, organizational
management, business processes, sales, customer experience, talent management (HR),
SKILLS finance, and research. This collaborative approach enables us to swiftly address client
Ø PROFESSIONAL requests as an integral part of their team, delivering expected results within just three
months.
• Project Management B U S I N ES S P RO C ES S CO N S U LTA N T
• Business Process Management iFix&HelloService Service Centers Chain|| Kyiv || Dec 2021 – Feb 2024
• APQC Process Classification One of the largest Apple repair networks in Ukraine. The main objective was to optimize
Framework (PCF) business processes, systematize the company’s operations, and update the approach to
• Customer Service development customer experience management to enhance customer loyalty.
• Standards Development Key Achievements:
• Safety Regulations (retail) • Established unified service standards, operational procedures, and internal
communication rules. This provided a higher quality and more predictable service for
• Communication and Reporting
customers while improving operational management.
• Collaboration with various • Implemented a customer loyalty measurement process. Modern approaches and
stakeholders practices ensured a high and sustainable loyalty level of 70%.
• Executive presentation • Integrated call center operations to optimize costs.
• Conducted benchmarking of business processes using the APQC PFC framework,
• Training highlighting key growth areas. As a result, several business processes were optimized,
• Good adaptability skills including supply, service delivery, warehouse operations and more. An effective
• Good communicative skills monitoring and reporting system was established.
• Situational leadership
 ANNA SOLOMKO
SKILLS EXPERIENCE CONTINUED…
B U S I N ES S P RO C ES S CO N S U LTA N T
Ø TECHNICAL
“Veresen Plus”LTD, Fayno Market|| Kropyvnytskyi || Feb 2021 – Feb 2022
MS Office: Word
"Faino Market" is a chain of neighborhood grocery stores with over 190 locations, rapidly and
effectively expanding across Ukraine to achieve national coverage. My task was to support
MS Office: Excel top management in systematizing the network's operations for effective expansion.

Key Achievements:
MS Office: PowerPoint
• Enhanced the communication system between the head office and the network's stores.
• Developed an operational standards manual. Developed guides for each position in the
Business Process Model and Notation
store, providing detailed instructions and recommendations.
• Created a business process guide for frontline staff in the stores.
Relationship • Integrated approaches and practices that improved employee productivity, facilitated
the rapid onboarding of new hires, enhanced employee loyalty, and ensured sustainable
Взаємодія зі AI Interaction growth of the network during expansion.
інтелектом (АІ)
B U S I N ES S P RO C ES S CO N S U LTA N T
COURSES “Supply Group KZ” LTD|| Almaty || Jan 2019 – Feb 2020

I provided support to top management regarding the launch of a service company. The
Customer-Centric Business Approach
V.B.M. Business Management Ltd. primary client was the national company "Kazakhtelecom," with over 5,000 cars across all
Kyiv || 2012 regions of the Republic of Kazakhstan. My task was to build key business processes, HR
management processes, and a control and operational reporting system within a limited
Project Management Fundamentals timeframe.
Project management bureau (IPMA)
Kyiv || 2012 Key Achievements:
• The coordinated efforts of the team and the developed business processes enabled the
Business Process Management company to enter the market quickly and effectively.
Project management bureau (IPMA) • Clear and efficient business processes facilitated the development of a quality CRM
Kyiv || 2022 || 2024 system, improving interactions with clients and partners.
• Established a control system and operational reporting.
Customer Service
• Developed an effective organizational structure, job descriptions, and a motivation
Laba || Kyiv || 2023
system based on key performance indicators (KPIs).
ToP Facilitation
KFG school|| Kyiv|| 2024 C H I E F O P E R AT I N G O F F I C E R
“Asti Partners Company” LTD || Almaty || Oct 2014 – July 2017
СЕО, HR-manager
Business-Constructor|| Kyiv|| 2024 The company specializes in providing telecommunications services from leading internet
providers in the market, operating in the B2B sector. The primary objective was to improve
LANGUAGES customer loyalty and enhance the financial effectiveness of the company.
English (fluent) Key Achievements:
Ukrainian (native) • Developed and implemented high service standards, significantly increasing customer
INTERESTS loyalty.
• Established a human resource management system that included effective material and
• Culinary non-material motivation, onboarding, performance evaluation, and training. Employee
• Gardening competencies were improved through training sessions.
• Nutrition Enthusiast • Built key business processes for operational management, customer retention, and
• Kyiv History Enthusiast acquisition of new clients, leading to significant improvements in financial performance.
• Theater • Launched a sales office, establishing key reports, training systems, and onboarding
• processes for new employees. Became the first in Kazakhstan to sign a contract and
solomko.a.s
serve as the primary contractor for internet and telephone services for the entire
Anna Solomko McDonald's network.
 ANNA SOLOMKO

REFERENCES EXPERIENCE CONTINUED…
P ROJ EC T MA N AG E R
“Fora” PJSC, Fozzy Group || Kyiv|| Jan 2012 – Dec 2013
I developed the corporate project management direction for the CEO's portfolio. I led the
implementation of project management methodology—creating the concept, business
GRAHAME CLARK processes, and a training program for managers. The projects I successfully integrated
Business consultant strengthened corporate culture, employee engagement, loyalty, and motivation.
“Fora” PJSC, Fozzy Group
[open contact info](look above in the "contact info" section) Key Achievements:
774a5150 • Developed and implemented a compliance program and a Corporate Culture and Ethics
Code.
• Created a corporate project management system.
• Launched a hotline for employees, enabling quick resolution of issues, increasing
satisfaction, and reducing employee turnover.
• Conducted employee satisfaction surveys and implemented successful initiatives to
improve it as part of the current HR strategy.
ASKAR DAULBAEV
Co-founder
C H I E F O P E R AT I N G O F F I C E R ’s P E RS O N A L A S S I STA N T
Asti Partners Company Ltd
“Fora” PJSC, Fozzy Group || Kyiv|| Dec 2010 – Jan 2012
Supply Group KZ Ltd
I gained invaluable experience working with an international consultant from the UK. I
studied global approaches to business consulting and became fluent in English through daily
communication with a native speaker. I acquired knowledge of management processes at the
top management level, studied retail business processes, mastered presentation techniques
for top management, and learned how to assess employee competencies and motivate a
team.
RUSLAN MUDRAK
Sales Director Key Achievements:
Veresen Plus Ltd, Fayno Market • Demonstrated versatile communication skills, successfully completing tasks of varying
complexity—from written translations to presentations for management. Ensured
smooth teamwork, support and assistance for the operational team.
• Participated in a large-scale project focused on cost reduction through the optimization
of operational processes for the "Silpo" supermarket chain.

FILIP CHERNETSKYI
iFix, HelloService
Service Centers Chain
Co-founder, CEO