Larysa

Larysa Protcak

Date of Birth: April 9, 1975

Region: Lviv

Relocation Possibilities: Kyiv, Ivano-Frankivsk, Chernivtsi

Contact Information:
[open contact info](look above in the "contact info" section);
[open contact info](look above in the "contact info" section)

Store Manager

Work Experience


Store Manager
Feb 2023 - Present (1 year 3 months)
METRO Ukraine
Retail

• Ensuring a high level of service across all sales channels.
• Analyzing customer feedback and inquiries; developing action plans to improve customer service.
• Managing critical customer inquiries and resolving issues.
• Coordinating with regulatory authorities during external audits.
• Preparing and managing Store P&L, implementing corrective actions when necessary.
• Ensuring customer availability and maintaining high operational standards across all sales channels.
• Promoting continuous improvement of operational and digital processes; implementing changes and innovations. Engaging the team to enhance operational efficiency and improve store performance metrics.
• Supporting collaboration with the sales team for professional clients, ensuring high service levels to enhance satisfaction and increase purchase volume.
• Analyzing and monitoring KPI performance within my area of responsibility.
• Ensuring adherence to operational standards and procedures in the store.
• Implementing company strategies and policies to minimise risks and enhance profitability and productivity.
• Collaborating with contractors providing services or supplies necessary for the store’s operations within my scope of responsibility.
• Demonstrating leadership by creating an environment of trust, empowerment, well-being, and inclusivity within the team.

Deputy Store Manager
Apr 2016 - Aug 2023 (7 years 5 months)
METRO Ukraine
Retail    
• Organizing all operational processes.
• Ensuring a high level of all quality control procedures.
• Participating in the monitoring of store expenses.
• Ensuring the functionality of all infrastructure and technical equipment according to occupational safety standards.
• Providing the sales process for all product groups and customer segments.
• Developing the potential of employees.
• Analyzing sales dynamics across all channels.
• Stock-management.
• Coordinating customer service processes.

Education


Ukrainian Academy of Printing (Lviv)
Graduation: 2007
Business Economics

Language Proficiency


• English – Pre-intermediate (attending courses)
• Russian - Fluent (can conduct interviews in this language)
• Ukrainian - Native (can conduct interviews in this language)