Andrei

ANDRei WHITE
Ireland | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

CUSTOMER SERVICE MANAGER

SUMMARY
Experienced and results-driven professional with a proven track record in customer service management, sales, and client relationship building. Skilled in optimizing operational processes, managing key accounts, and delivering exceptional service. Adept at leading teams, training staff, and developing strategies to enhance customer satisfaction and retention. Committed to driving growth and ensuring top-tier service in dynamic environments.
key skills
 Customer Service Management
 Client Relationship Building
 Team Leadership & Staff Training
 Order Processing & Management
 Contract Negotiation
 Sales Tools & CRM Software
 Internet Marketing Knowledge
 E-commerce & Online Marketplaces (Rozetka, Prom, OLX)
 Communication & Negotiation
 Data-Driven Problem Solving
 Performance Tracking & Target Achievement

Experience

Customer Service Manager
UpLoyal | Ireland | 2023 – 2024 [Remote]
 Oversee customer service operations, ensuring exceptional support and timely issue resolution for key clients, contributing to a 20% increase in customer satisfaction.
 Manage client orders, ensuring timely processing and delivery in collaboration with sales and logistics teams.
 Lead and train a team of customer service representatives, enhancing productivity and communication efficiency.
 Implement strategies to improve client retention, including developing proactive customer feedback systems and addressing complaints to maintain high satisfaction levels.
 Analyze customer feedback and operational data to identify and resolve recurring issues, increasing overall service efficiency by 15%.

Sales Representative
Great Valley Publishing | Ireland | 2021 – 2023
• Built and maintained strong relationships with key accounts, ensuring their satisfaction and achieving a 30% sales growth year-over-year.
• Conducted market research to identify new opportunities, contributed to the development of tailored solutions for client needs.
• Managed negotiations and facilitated contracts with new clients, driving significant revenue growth.
• Coordinated product presentations and demonstrations, ensuring clear communication of product benefits and services.
• Collaborated with marketing teams to execute customer outreach campaigns that resulted in a 25% increase in lead generation.

Education
Bachelor of Business Administration (BBA)
University of Dublin | Ireland | 2018

certifications
• Customer Service Excellence Certification – 2022
• Certified Sales Professional (CSP) – 2021
• Digital Marketing Fundamentals – 2020

Technical Skills
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• CRM Software (Salesforce, HubSpot)
• Order Processing Systems & E-commerce Platforms
• Google Analytics & Social Media Insights
• Communication Tools (Slack, Zoom, Skype, Google meet, MS Teams)

Languages
• English [Fluent]
• French [Beginer]