Альона

KUZMENKO ALONA
TRAVEL MANAGER

CONTACT PROFILE
Dedicated and detail-oriented professional with 15 years of
[open contact info](look above in the "contact info" section) experience as an Air Traffic Controller, now seeking to transition
[open contact info](look above in the "contact info" section) into a Travel Manager role. Extensive background in logistics,
coordination, and client communication, combined with a deep
lviv
understanding of safety, efficiency, and problem-solving in
EDUCATION dynamic environments. Passionate about delivering exceptional
travel experiences and optimizing travel solutions for clients.
University
2005-2010 WORK EXPERIENCE
State Flight Academy AI R TR AF F IC CON TR OLLER
Uksatse
CERTIFICATIONS November 2010 - Present
2022 Tommy University Managed and coordinated the safe and efficient movement of aircraft both on the
ground and in the air, ensuring timely departures and arrivals while prioritizing
Manual QA Y O U R P Asafety
R A and
G Rregulatory
A P H compliance.
TEXT
Communicated with pilots, airlines, and ground staff to ensure seamless

SKILLS coordination during flight operations.
Used advanced air traffic control software and systems to track flight paths,
Travel Coordination & Planning:
weather conditions, and potential disruptions.
Experience in managing logistics,
Demonstrated exceptional decision-making skills under pressure, ensuring the
scheduling, and coordination of
safety of passengers, crew, and equipment.
travel schedules.
Collaborated with various stakeholders including airline representatives, ground
Customer Service &
operations teams, and airport personnel to ensure smooth airport operations.
Communication: Excellent verbal
Developed strong multitasking, organizational, and communication skills in a high-
and written communication
pressure environment.
skills, adept at dealing with
Key Achievements:
clients, vendors, and colleagues.
Successfully managed high volumes of air traffic during peak hours without
Problem-Solving: Ability to
incident.
address and resolve travel-
Contributed to reducing flight delays and improving operational efficiency.
related challenges, ensuring
Developed in-depth knowledge of global air traffic regulations and best practices.
client satisfaction.
Attention to Detail: Strong focus
on detail in high-pressure IN S U R A N CE A GEN T
environments, ensuring accuracy
ASKA Insurance company
and efficiency.
Technology Proficiency: Familiar 2007-2009
with travel management
software, air traffic control Provide expert advice on insurance products to clients.
systems, and GPS/flight tracking Assess clients’ needs and recommend appropriate insurance policies.
tools. Build and maintain strong client relationships.
Time Management & Conduct negotiations and facilitate the completion of insurance contracts.
Organization: Ability to manage Monitor and assist with claims processing and settlements.
multiple tasks simultaneously Promote and sell insurance products to potential clients.
while maintaining a high Analyze market trends and competitors to stay informed.
standard of quality. Meet sales targets and performance goals.