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Work experience

Territory manager

from 01.2025 to now (7 months)
Укрпошта, Львів (Транспорт, логістика)

Management of a network of 31 post offices: coordination of staff work, development of logistics and financial services, and control of operations.⬥
Analysis of key performance indicators KPIs monitoring, reporting and achievement of target metrics: turnover, number of operations, staff efficiency, SLA
fulfillment.
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Recruit and support staff by conducting interviews, maintaining personnel records, arranging vacation schedules, providing training, and reducing staff
turnover.
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Improve operational efficiency by optimizing processes, implementing services, and improving customer interaction.⬥
Interact with central departments HR, finance, IT, and marketing) and participate in launching new services and digital solutions.⬥
Customer service involves quality control, problem solving, and improving customer satisfaction.

Project manager

from 08.2023 to 09.2024 (1 year 1 month)
Applet3d, Вінниця (IT)

1. Successfully managed 3D projects on a turn-key basis - from obtaining the technical specifications to the final approval of visualizations, ensuring the
quality and timely delivery of more than 50 complex objects (residential, commercial, public spaces).
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2. Coordinated the work of interdisciplinary teams, including visualizers, designers, modelers, IT (web development), sales and marketing departments -
ensuring consistency of processes and high-quality presentation of the final product. The permanent team consisted of 310 people.
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3. Ensured effective communication with clients - from private customers to international companies - which led to repeat business and long-term
partnerships (up to 2 years of cooperation with individual studios).
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4. Integrated 3D visualizations into the work of websites and online catalogs (in conjunction with IT specialists and content managers), which increased
user engagement and influenced the growth of sales among clients.
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5. Implemented a task tracking and reporting system that reduced the number of errors and misunderstandings in the team by 40% and improved the
transparency of the project process

Education

Vinnytsia National Technical University

Urban planning and architecture, Вінниця
Higher, from 2012 to 2016 (4 years)

Knowledge and skills

• Interior design
• Autodesk 3ds Max
• Управлінські навички
• Canva
• Комунікабельність
• Ведення CRM
• Управління ІТ-проєктами
• Scrum
• Kanban
• Task management
• Adobe Photoshop
• Miro
• Agile

Language proficiencies

English — average