Віктор

Victor Vertyakov
Senior QA Engineer/Team Lead
Odesa, Ukraine Tel: [open contact info](look above in the "contact info" section) Email: [open contact info](look above in the "contact info" section) Telegram:
https://t.me/VictorThinker Linkedin

I’m a qualified Senior QA Engineer/TL with 10 years of professional experience
in 15+ e-commerce projects led from design to production and support. Mentored
15+ QAE trainees/Juniors during my career up to now. Aimed to constantly improve
my skills and QA processes in a team.
Ready to dive into new challenges after recharging sabbatical.

SKILLS
Testing types: Feature/Functional | UI/Usability | Regression | Acceptance/Smoke |
Integration/ Compatibility | Web/Mobile testing | Cross-browser/cross-platform | Security
testing basics | Performance testing | API testing | Ad-hoc/Exploratory testing | Accessibility |
Localization/Internationalization
Processes: Agile | Scrum/Kanban | Test planning | Releases support | QA efforts
estimation | QA mentoring | QA status/statistics reporting | Test coverage planning |
Requirements analysis | Risks analysis
Test documentation: Test Cases, Checklists, Test plans, Bug reports, Traceability matrix,
Test Coverage matrix, Test strategy, test/product guides
Web technologies: HTTP, PHP, JS, HTML, CSS, web servers, DOM, JSON, MySQL, Python
basics
Tools: Jira, Confluence wiki, TestLink/TestIt/TestRail, Jenkins, Git, Browsers’ dev tool,
Postman, Fiddler, SOAPUI, cURL, Elastic/Kibana logs, Grafana
Automation basics: Using of E-commerce automation Java framework + IDE IntelliJ IDEA +
Jenkins + beats dashboard; Xpath; DOM; Postman; UI.Vision
Soft skills: Teamwork; Ability to communicate directly with developers/product owners
and provide valuable input; Resilient and able to work under pressure, prioritizing tasks(self-
organized); positive attitude to work/colleagues;
Languages: English – upper-intermediate/advanced, Ukrainian/Russian – native
Hobbies/interests: WEB/IT technologies, sport: Jogging/yoga, nutrition supplements,
audiobooks listening
Other: married, driver license, no bad habits, able to work remotely.

WORK EXPERIENCE
UM Service / AB Soft / RingCentral
Grown from Junior QAE to Senior QAE/Team lead 01/2013 – 10/2023
Junior QA - "UM Service" 01/2013 - 02/2014 (1Y

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1mo)
Project: Express Setup(Wizard) funnel of RingCentral Digital Phone/Virtual phone/Fax
account with Billing verification/Phone number verification/e911 Address verification/Account
main settings steps
Team: 4 PHP/JS devs: 1 Architect, 1 Senior, 2 Middle; 1 Front-End dev JS/CSS/HTML; 3 QAs:
1 Senior/Lead, 1 Middle, 1 Junior; 1 PM
Responsibilities: Web/Mobile web testing — Cross-browser: Chrome, IE, Firefox, Safari;
Cross-mobile devices: iPhones, Android, BlackBerry; iPads/Tablets; Functional/Feature testing,
Regression testing; Smoke/Release acceptance testing; TCs/Check-lists creating/update
Achievements: The most productive qa in terms of the number of bugs found among 4
collaborating teams (~ 12 QA)

Middle QA - "AB Soft" 02/2014 - 03/2016 (2Y 1mo)
Project:
E-commerce signup funnels for RingCentral products: Digital PBX office/Virtual phone/Fax
for Brands: USA/Canada. Signups included Local/Toll-Free numbers selection, tens of IP Phone
devices, Contact information, Billing information, Shipping information, Account creation,
Tracking system, Logging system.
Team: 4 PHP/JS devs: 1 Senior/Lead, 1 Senior, 2 Middle; 1 Front-End dev JS/CSS/HTML;
QAs: 1 Senior/Lead, 1 Middle, 1 PM
Responsibilities:
Testing: Feature/Functional, UI/Usability, Regression, Smoke/Acceptance, cross-browser:
Chrome/FF/IE/Safari, Mobile: iPhones/Android/iPads/Tablets, Issue localization/investigation
Documentation: Test Cases/Requirements in TestLink, check-lists, bug reports in Jira
On plannings/standups: QA efforts estimation, risks prediction, requirements clarification
Achievements: Fast feedback - tried to provide first test results as soon as possible so devs
could quickly proceed work on the feature with a fresh memory

Sinior QA - "AB Soft" 03/2016 - 07/2018 (2Y 5mo)
Projects:
1) E-commerce signup funnels for RingCentral products: Digital PBX office/Virtual
phone/Fax for Brands: USA/Canada/UK/EU/Australia. Signups included Local/Toll-Free numbers
selection, tens of IP Phone devices/adapters/SoftPhone for sale, Contact information, Billing
information, Shipping information, Account creation, Tracking systems, Logging system,
Retention system.
2) AT&T Sales Agent & e-commerce signup funnels for AT&T branded RingCentral services.
Signups included Local/Toll-Free numbers selection, tens of AT&T branded IP Phone devices,
Contact information, Shipping information, Account creation, Scheduling appointment with
Sales agents feature, Logging system.
3) British Telecom Sales Agent signup funnel for BT branded RingCentral services. Signups

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included about 60 Contract types, Local numbers selection, tens of BT branded IP Phone
devices, Contact information, Shipping/Multishipping information, Account creation, Logging
system.
Team: 4 PHP/JS devs: 1 Senior/Architect, 1 Senior, 2 Middle; 1 Front-End dev JS/CSS/HTML;
3 QAs: 1 Sinior/Lead, 1 Middle, 1 Junior/Trainee; 1 Product Manager, 1 Project Manager
Responsibilities:
Testing: Feature/Functional, UI/Usability, Exploratory/Ad-hoc, Regression,
Smoke/Acceptance, Cross-browser: Chrome/FF/IE/Safari, Mobile:
iPhones/Android/iPads/Tablets, Issue localization/investigation, Performance measurements
Documentation: Test Cases/Requirements in TestLink/Einstein/TestIt, check-lists, QA
tasks/bug reports in Jira, Features coverage traceability matrix, test coverage matrix, test
plans/test strategy
On plannings/groomings/standups: QA efforts estimation, risks prediction, requirements
clarification
Some Achievements: Effectively prioritized QA activities to meet sprints/projects deadlines
and avoid situations where QA part is a bottleneck for a team.

Project Manager - "AB Soft" 07/2018 - 05/2019
(10mo)
Projects:
1) E-commerce signup funnels for RingCentral products: Digital PBX office/Virtual
phone/Fax for Brands: USA/Canada/UK/EU/Australia(with Localization). Signups included
Local/Toll-Free numbers selection, tens of IP Phone devices/adapters/SoftPhone for sell,
Contact information, Billing information, Shipping information, Account creation, Tracking
systems/Pixels, Logging system, Retention system.
2) Express Setup(Wizard) funnel of RingCentral Digital Phone/Virtual phone/Fax account
(Admin and General user flows) with Billing verification/Phone number verification/e911
Address verification/Calls handling/forwardig/Greeting/Users roles and other Account main
settings steps. US/CA/AU/UK/EU brands and Internationalization with 10+ languages support.
Tracking pixels support.
Team: 3 PHP/JS devs: 1 Senior/Lead, 2 Middle; 1 Front-End dev JS/CSS/HTML; 3 QAs: 1
Senior/Lead, 1 Middle, 1 Junior; 1 Automation QA; 1 PM
Responsibilities:
- Handling meetings with a team: Sprint planning, Grooming, Retrospective, Daily stand-ups
- Backlog/workload management: Tasks/User Stories/Epics creating/assigning in Jira, Sprints
fulfilling, team velocity control
- Releases management: Weekly releases planning, Coordination with OPS team/Affected
teams/NOC team(creating/approving CMRs), ensuring that all engaged persons are notified
about the release starting, quick management any issues during release (if any), ensuring that
release is completed successfully in the frame of maintenance window time (QA done, AQA

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done, no alerts from OPS/NOC team)
- Weekly reporting: Team velocity (story points per sprint)statistics, Code coverage by unit
tests, Production bugs statistics, P0/P1 bugs statistics, Test automation coverage statistics,
Product web pages performance statistics
- Management meetings regular participation: Weekly cross-team managers' meeting,
weekly meeting with US programm manager, On-demand meetings with Product Owners, On-
demand coordination/knowledge sharing tech meetings with the teams that collaborative
project
- Documentation: Product and process specific details in wiki(Confluence), past and future
releases tracking information regular updates, Creating and/or linking all related User
Stories/Tasks/Bugs to related Epics for tracking and transparency
Some Achievements: No roll-backs of releases during the whole work period due to
establishing and following sophisticated release procedures and setting the quality on the first
role.

Sinior QA/TL - "AB Soft"/"RingCentral" 05/2019 - 10/2023 (4Y
6mo)
Projects:
1) E-commerce signup funnels for RingCentral products
(https://www.ringcentral.com/office/plansandpricing.html): Digital PBX office(MVP)/Virtual
phone/Fax/RingCentral Video meetings for Brands: US/Canada/UK/EU/AU (with Localization).
Price Estimation pages for Sales Agents and general users
(https://estimation.ops.ringcentral.com/ringcentral-signup-estimation/?estimation-type=sa).
Signups included Local/Toll-Free numbers selection, tens of IP Phone
devices/adaptors/SoftPhone for sell, Contact information, Billing information, Shipping
information, Account creation, Tracking systems: Offermatica/Signal(Brightag)/Google
analytics/Marketo/Bing/Facebook..., Logging system with Critical errors automatic e-mail
notifier, Kibana Logging, Retension system, Sales Chat pop-up, Initial Leads Engine.
2) AT&T Sales Agent & E-commerce signup funnels for AT&T branded RingCentral services.
Signups included Local/Toll-Free numbers selection, tens of AT&T branded IP Phone devices,
Contact information, Shipping information, Account creation, Scheduling appointment with
Sales agents feature, Logging system.
3) British Telecom Sales Agent signup funnel for BT branded RingCentral services. Signups
included about 75 Contract types, Local numbers selection, tens of BT branded IP Phone
devices, Contact information, Shipping/Multishipping information, Account creation, Logging
system.
4) Trust Portal (https://trust.ringcentral.com/) - a site with different security/legal
documents and certificates with General user(Read and Download rights) and Admin Panels
(Add/Delete/Update/Sort actions with documents and categories). Dynamo DB used. Kibana
logs. Watermarks feature.

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 5) Status Site (https://status.ringcentral.com/) - for displaying the state of all RingCentral
services in different regions (Americas/EMEA/APAC) and similar for Partner brands:
https://status-officeathand.att.com , https://status.btcloudphone.bt.com ,
https://status.btcloudphone.bt.com , https://status.cloudoffice.avaya.com . Retrieving data
from IMP (incident management portal) every minute (data in JSON format).
Team: "E-commerce SWAT" - 4 PHP/JS devs: 1 Senior/Architect, 1 Senior, 2 Middle; 1 Front-
End dev JS/CSS/HTML; 3 QAs: 1 Senior/Lead, 1 Middle, 1 Junior/Trainee; 2 Automation QA(2 on
4 teams); 1 Project Manager(1 on 2 teams); 1 Product Manager(1 on 4 teams)
Responsibilities:

⦁ Testing: Feature/Functional, UI/Usability, Exploratory/Ad-hoc, Regression,
Smoke/Acceptance, Cross-browser: Chrome/FF/IE/Safari, Mobile:
iPhones/Android/iPads/Tablets, Issue localization/investigation, Performance measurements,
Accessibility
⦁ On planning/grooming: Task analysis, affected areas/risks predictions, clarification of
details, QAE efforts estimation (testing + TCs/documentation + automation)
⦁ Rolling out dev branches to test envs and performing all kinds of testing the tasks
⦁ Verification the tasks after merge in a main branch
⦁ Creating/updating test documentation to cover new changes (TCs/Requirements/Check
lists…)
⦁ Ensuring of creation/update auto-scripts according to created/updated TCs
⦁ Issues investigation, troubleshooting, and problem localization
⦁ QA support for Minor production weekly/biweekly releases (builds acceptance, post-
deployment verifications)
⦁ QA support for Major quarterly releases cycles (builds acceptance, regression,
compatibility/integration testing)
⦁ QA tasks clarification/assignment/prioritizing
⦁ Test plans/acceptance check-lists creation
⦁ Mentoring/knowledge sharing to/supervising Junior QA partners
⦁ Reviewing test cases: Assessing and evaluating the quality of test scenarios created by
team members/changing steps to make TC fully automatable
⦁ Collaboration/meetings with the other teams: eCommerce, Toolz, Analytics, CW, ES,
Automation (generally about the changes that can affect our common projects)
⦁ Weekly QA reporting/KPI reporting on behalf of 4 e-commerce teams
⦁ Organizing/hosting QA/AQA sync-up and training meetings
⦁ Setting and helping other QA members to set quarterly self-performance goals to grow
professionally in technical/soft/product skills

Some Achievements: Convinced management of the necessity to increase project
automation and involve manual testers in automation processes starting from creating
automation-ready TCs, auto-tests running and results analyzing independently to automation of
simple typical scenarios

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 Participating in different Testnets campaigns (mostly in Crypto projects): Blockchains, DeFi,
NFT, mini-Games, Oracles, Nodes, Crypto wallets, AI agents, writing instructions steps for
testnets, issues reporting in Discord... 10/2023+

PREVIOUS EXPERIENCE
“S-engineering” engineering company Odesa, Ukraine 2009-2012
Technical security systems installer (fire alarm systems, security systems, access control
systems, structured cabling systems, video monitoring systems, etc.)

EDUCATION
Odesa National Academy of Telecommunications named after O.S.Popov Odesa,
Ukraine 2004-2009
Information technologies and systems in business (Specialist)

Bilgorod-Dnistrovskiy lyseum (Physics-Mathematics class) 2001-2004 - Gold medal

Beetroot Academy courses – Junior PHP/JS developer Odesa, Ukraine 10/2018 –
02/2019

Attended different QA events in Ukraine: QA Days, PM Days, Testing Stage...

CERTIFICATIONS
English – certified B2 level
Beetroot Academy – Junior Back End developer

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