Dmitriy

PANCHEKHIN
DMYTRO

ABOUT ME

Age: 33
I have 12 years experience in a 5-star hotel in positions from a bell-boy to FOM.
But for this moment I want to start my career in IT industry.
It’s time to change a life!

WORK EXPERIENCE

03/24 - 05/24
VIRTUAL RECEPTIONIST
Accommodation Assistant - Remote Solutions (UK market)

✪ Serviced Accommodation
✪ Direct Bookings
✪ Guest Communication
✪ OTA's listings
✪ Channel Manager Setup
✪ Daily Tasks

08/2021 - PRESENT FRONT OFFICE MANAGER KHARKIV PALACE LLC

Control and management of all work processes of the front office department (bellboys, concierges, receptionists, GRM) in accordance to 5* standarts Staff recruitment and training
Check-In / Check-Out / Conflict resolution if needed Cash-desk control
Reporting, budgeting, planning
Individual work with VIP segment of guests

08/2018 - 08/2021
FRONT OFFICE ASSISTANT
KHARKIV PALACE LLC

06/2015 - 08/2018
SENIOR RECEPTIONIST
KHARKIV PALACE LLC

11/2014 - 06/2015
RECEPTIONIST
KHARKIV PALACE LLC

05/2013 - 11/2014
BELLBOY
KHARKIV PALACE LLC

EDUCATION

2007 - 2012
TOURISM
KHARKIV NATIONAL UNIVERSITY BY V.N. KARAZIN

ADDITIONALLY

SOFT SKILLS

During 10 years of work in the hospitality industry, I have developed and acquired the following skills:
team management, team building and teamwork customer focusing (guest oriented)
providing high-class hospitality service multitasking
strong communication skills
effective solution of internal and external conflict situations

EXTRA EDUCATION / TRAININGS

Working without conflict is the key to success (2016) Methods for Effective Communication (2018) Emotional intelligence in business (2021)