Maryna

MARYNA POLIAKOVA
Telegram, WhatsApp [open contact info](look above in the "contact info" section) | Kiyv,Ukraine | mailto:| [open contact info](look above in the "contact info" section)| [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
IT Project Manager with experience in leading cross-functional teams, optimizing workflows, and driving process automation. Skilled in Agile (Scrum, Kanban), risk management, and stakeholder communication. Successfully delivered projects using Jira, Miro. Strong background in business operations, process optimization, and data-driven decision-making. Currently seeking an opportunity to apply my expertise in a dynamic tech environment
SKILLS & STRENGTHS
• Communication Teamwork
• Time Management Problem
• Solving Customer Service
• Recruiting Operations
• Strategic thinking
• Management Team
• Management Risk Management
• Leadership
TOOLS
• MS Office
• Jira
• Miro
• Slack
• ChatGPT
• Leonardo AI
• Figma
• Google docs
KEY ECHIEVEMENTS
• Managed "Novel App" development, applying Agile methodologies, Jira, and Miro for project execution.
• Launched a retail chain (4 stores in 1.5 years), increasing annual revenue by 25% through process optimization.
• Optimized guest management workflows, reducing check-in time by 20% and increasing efficiency by 15%.
• Transformed Nielsen's Data Acquisition department, automating workflows and reducing processing time by 30%.
PROFESSIONAL EXPERIENCE
IT Project Management course |Projector creative and tech foundation | Kiyv, Ukraine Aug-Nov 2024
• Outsourcing, Product, Startups, Fixed Price, Time & Material.
• Charter, Stakeholder Register, Requirements, Risk Register, Schedule, Budget, Contract Documents.
• Project Communication, Roles, Stakeholder Register, RACI Matrix, Business Communication.
• Risk Sources, Identification Techniques, Risk Analysis, Response Planning, Control.
• Project Requirements, Requirement Gathering, Documentation, MVP/POC, Non-functional Requirements, Scope Creep.
• Specialist Engagement, Story Points, PERT, Costs, Budget Influence
• Factors Affecting Prioritization, Techniques, Work Breakdown.
• Waterfall, Agile, Scrum
• Recruitment, Team Formation, Conflicts, Roles, Management Styles,
• Motivation, 1:1 Meeting Feedback, Delegation
Assistant Night Manager, Senior Supervisor Reception| Clayton Hotels | Dublin, Ireland Aug 2022-Nov 2023
• Led operational process improvements, optimizing workflows for a 2000-guest hotel, resulting in a 15% increase in front desk efficiency.
• Implemented a digital check-in system, reducing guest wait times by 20% and enhancing the overall customer experience.
• Developed and executed staff training programs, improving service quality and team performance.
• Managed crisis situations and ensured operational stability in the absence of senior management.
• Streamlined cross-functional collaboration between departments, improving coordination and guest satisfaction scores.
• Ensured compliance with safety protocols and enhanced workplace health policies, contributing to a safer and more efficient work environment.
Chief Operating Officer | Tm “Kvitanka”, Allegro2020 Company | Kiyv, Ukraine Nov 2020-May 2022
• Led end-to-end business operations, launching a retail chain with 4 stores in 1.5 years, increasing market presence and revenue growth.
• Developed and optimized supply chain processes, reducing flower wastage by 5% and increasing product freshness, resulting in a 10% uplift in sales.
• Implemented a data-driven pricing strategy, leading to a 25% increase in average yearly revenue.
• Introduced process automation in inventory management, streamlining stock control and reducing operational inefficiencies.
• Utilized data analytics to forecast high-demand periods, increasing production of ready-made bouquets by 70% during peak seasons.
• Designed and executed staff training programs, improving team efficiency and service quality.
• Optimized cross-functional collaboration between logistics, marketing, and sales teams, improving operational efficiency and decision-making speed.
Quality Control Tower Executive | Nielsen Ukraine | Kiyv, Ukraine Mar 2018-Nov 2020
• Led process optimization and digital transformation for the Data Acquisition department, integrating cutting-edge software to modernize data processing workflows.
• Managed a remote cross-regional team of 35 members, coordinating operations across business development, data science, and HR to enhance cross-functional collaboration.
• Implemented workflow automation and data collection optimizations, improving system efficiency and reducing runtime by 30%.
• Developed and led training programs for 195 auditors, increasing retention rates to 50% during major operational transitions.
Enhanced performance tracking and reporting, implementing data-driven insights to optimize workforce efficiency and streamline project execution.
PROJECT “Novel App”
Developed and structured the "Novel App" project, applying Agile methodologies to define key requirements, workflows, and risk assessments.
• Created a detailed project roadmap, backlog in Jira, and Work Breakdown Structure (WBS) in Miro, ensuring a clear vision for further development.
• Collaborated with the client to refine project scope and documentation, providing a strategic foundation for securing investors and further implementation.
• Received positive client feedback, validating the project's feasibility and strategic direction.
EDUCATION
Master of Science in Technology of catering with Honors
Donetsk National University of Economics and Trade | Donetsk, Ukraine | 2004-2009

CERTIFICATIONS
• IT Project Management |Projector Institute|Kiyv|11.2024
• Agile Project Management Professional Certificate| Atlassian|01.2025

LANGUAGES
Ukrainian -Native| Russian -Professional proficiency | English- Professional proficiency | Turkish-Elementary Proficiency