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Denys

Sales manager, Senior representative customer support

Age:
27 years
City:
Kyiv

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Denys Likhtarenko
SALES MANAGER

Profile Details
Kiev
Dynamic professional with expertise in B2B and B2C sales, customer support, and
Ukraine
fintech solutions. At Compassway, I expanded the client base, optimized digital lending
[open contact info](look above in the "contact info" section)
solutions, and ensured seamless onboarding. At Credit Cube, I managed loan support
[open contact info](look above in the "contact info" section)
operations, mentored teams, and improved customer experience. At Belkins, I refined
research and analytics, delivering actionable strategies for business growth.
Skills

Employment History
Adaptability

Researcher, Belkins, 2018–2019, Kiev Critical thinking and problem
solving

I was dedicated and experienced researcher with a strong background in LinkedIn. I Effective Time Management
skilled in designing and executing research projects, analyzing data, and disseminating
findings. I had excellent problem-solving abilities and a commitment to research Ability to Work in a Team
integrity.
Customer Service
Senior representative customer support , Credit Cube (USA) 2019–2023,
Kiev Ability to Multitask

Leadership Skills
Highly motivated and customer-focused professional with 4 years of experience
in senior customer support roles. Demonstrated expertise in providing exceptional
Marketing and Sales
customer service and resolving complex issues. I skilled in effective communication,
problem-solving, and team leadership. Seeking a Senior Representative position to Communication Skills
deliver outstanding customer support and drive customer satisfaction.
B2B Sales
• Managed high-volume customer support queue, ensuring timely and accurate
responses.
• Mentored and trained junior team members on effective communication and
Languages
issue resolution.
• Collaborated with product development teams to improve product usability and English

customer satisfaction.
Russian
• Acted as a point of escalation for critical customer issues and demonstrated
strong leadership skills.
Ukranian
• Also in my responsibilities was including to provide loans for USA customers.

Sales Manager, CompassWay Fintech Solutions, Kiev
Hobbies
AUGUST 2024 — NOVEMBER 2024
Sports (football, table tennis,
Managed B2B sales and client relationships in the fintech industry, driving adoption
volleyball, chess, gym). Dancing.
of Compassway’s digital lending solutions. Delivered tailored product demos, closed
Songwriter, Singer-songwriter,
deals, and ensured smooth onboarding for international clients.
The Cover Band Player (playing
Built strong client partnerships, increasing B2B customer base . the guitar, piano, drums).

Provided technical support and training, improving customer satisfaction and
retention.

Collaborated with product teams to implement client feedback and optimize
solutions.

Key Skills: B2B sales, client acquisition, fintech consulting, CRM management,
customer support.

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