Innocencia

INNOCENCIA CHUKWU

Satellite Town, Lagos, 102262 LA ◆ 08028399410 ◆ [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Proficient in utilizing customer service best practices and adept at exploring different solutions to address
customer needs effectively.

SKILLS

• Microsoft Office Suite (Word, Docs, • Active listening
PowerPoint)

• Problem-solving • Live chat support
• Adaptability and flexibility • Communication skills
• Written and oral communication • Product knowledge
• Multitasking and organization • Time management

WORK HISTORY
Digital Marketing, 02/2022 - Current
Self Employed Services – Remote
• Developed and sold multiple digital products online, leveraging various digital marketing strategies.
• Created and managed targeted Facebook and Instagram advertising campaigns, optimizing ad
performance for maximum ROI.
• Closed sales through effective online marketing strategies, addressing customer objections and
increasing conversion rates.
• Designed engaging social media content using Canva to enhance brand visibility and audience
engagement.
• Self-published and marketed books on Amazon Kindle Direct Publishing (KDP)

Sales Manager / Customer Service Manager, 11/2021 - 09/2024
Celuxeskincare – Lagos, Nigeria
• Handled 50+ daily calls, resolved inquiries, addressed complaints, and provided support across phone,
chat, and social media platforms and in turn boosting customer satisfaction
• Assisted in product selection for customers, while addressing customer objections and guided clients
 toward making informed purchases to drive an increase in conversions
• Processed 100+ orders weekly, provided post-purchase support, and improved repeat purchases
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving
disputes or conflicts.
• Applied emotional intelligence to de-escalate complaints, increasing retention and securing 92%
positive feedback
• Maintained Whatsapp records as a means of CRM system, improving data accuracy and reducing
errors
• I am skilled in effective communication, problem-solving, and ensuring a positive and seamless
customer experience.

Sales Representative, 09/2016 - 08/2018
Oriflame Cosmetics – Sweden (Remote)
• Generated leads through various channels, including social media and networking events
• Pitched the benefits of beauty products to potential clients, overcoming objections and closing sales
• Maintained strong follow-up strategies, ensuring consistent engagement with potential clients and
driving sales
• Achieved a targeted percentage of sales revenue, earning commissions on each sale.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Led training sessions for new sales representatives, enhancing team expertise and performance.

EDUCATION
Bachelor of Law (LL.B.) Hons: Law, 11/2021
COOU University - Igbariam, Anambra

LANGUAGES

• English C1 (Advanced)

CERTIFICATIONS
Customer Service Essential
Project Management
Human Resources
Digital Marketing