Irina

Elbadi Irina
City: Adana (Turkey)
DOB: 25.12.1984
Contact number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Marital status: married

Education:

Kyiv national linguistic university

2002-2006

«English language and practical psycology»

Work experience:
Support manager:

iGaming company (February 2025- June 2025)

●​ Customer support through email and chats

Office manager

Özkardeşler vinç Turkey (Adana) 2022 - 2024

●​ Corresponding email, calls
●​ Searching for new equipment
●​ Coordinating the operators work
Head of the department (office)

PE «Visa Service Centre» (Visa Application Centre for Poland) 2014 - 2015

•​ Ensuring the functioning of the office (40 staff members);

•​ Conducting formal correspondence with clients and the Consulate;

•​ Maintaining and sending internal documentation and reporting as required by the
company's regulations;

•​ Training (teaching) the staff. Controlling the quality of their work;
 •​ Participation in the opening of regional offices (training of personnel, setting up the
work process).

Leading specialist in the company's operations

PE «USN»​ July 2013 – September 2014

•​ Working with an outsourced call center (Adelina);

•​ Control and conclusion of the contracts with companies by contractors;

•​ Control and coordination of the department heads' work;

•​ Finding solutions to force majeure and non-standard situations;

•​ Participation in the development of the company's website (info, correction of data on
the website);

•​ Conducting training for staff;

•​ Recruitment, interviewing;

•​ Archiving;

•​ Carrying out of audits of different directions.

Head of the department (office)

PE «Visa Service Centre» (Visa Application Centre for Poland) 2012 - July2013

•​ Ensuring the functioning of the office (20 staff members);

•​ Conducting formal correspondence with clients and the Consulate;

•​ Maintaining and sending internal documentation and reporting as required by the
company's regulations;

•​ Training (teaching) the staff. Controlling the quality of their work;
 Supervisor (8 staff members)

«RNT-Ukraine» Ltd (Visa ApplicationCentre for Netherlands)​ 2009
– 2012

•​ Conducting formal correspondence with clients and the Consulate;

•​ Maintaining and sending internal documentation and reporting as required by the
company's regulations;

•​ Training (teaching) the staff. Controlling the quality of their work;

•​ Problem solving;

Senior manager

«RNT-Ukraine» Ltd (Visa ApplicationCentre for Netherlands)​ 2007
– 2009

•​ Consultation the clients reguarding the documents required to be submitted for a visa;

•​ Corresponding the calls and emails;

•​ Transfering the documents to the Consulate;

School 131 (September 2006- December 2006)
●​ English teacher

Skills:
•​ MS Office: Word, Excel, Outlook.

•​ Languages:

•​ English – advanced;

•​ Turkish - basic

•​ Russian, Ukrainian - mother tongue.

Looking for remote format of work as currently leaving abroad.