Abdelrahman

Abdelrahman Eltahrawy
Ukraine, Vinnytsia

[open contact info](look above in the "contact info" section) || [open contact info](look above in the "contact info" section)

Summary Work History
A highly motivated and dedicated Customer Support Consultant
software engineer seeking a challenging June 2021 – September 2024
environment that fosters improvement in
the aim of self development and serving
SupportYourApp, Kiev
society
• Serve as the primary point of contact for customers,
addressing inquiries, troubleshooting issues, and providing
solutions in a timely and professional manner.
Skills • Manage customer interactions via phone, email, and live
chat, ensuring high levels of satisfaction and retention.
• Microsoft Office • Analyze customer feedback and escalate complex issues to
• Java appropriate departments, working closely with internal
• HTML teams to ensure problem resolution.
• CSS • Maintain detailed records of customer interactions and
• JavaScript transactions using CRM systems.
• MySQL • Provide training and support on product usage, ensuring
customers gain maximum value from company offerings.
• Communication
• Collaborate with cross-functional teams to improve
• Can adapt to working processes, contributing to enhanced service delivery.
independently • Achieve and exceed key performance metrics related to
• Stress management response times, resolution rates, and customer satisfaction.
Abdelrahman Eltahrawy
Ukraine, Vinnytsia

[open contact info](look above in the "contact info" section) || [open contact info](look above in the "contact info" section)

Work History
Quality Assurance Specialist
January 2024 – September 2024
SupportYourApp, Kiev

• Evaluate and provide feedback on the quality of service
provided by customer support teams, identifying areas for
improvement and recommending training or process
enhancements.
• Analyze quality trends and provide data-driven insights to
optimize customer service strategies and improve overall
service delivery.

Education
Bachelor’s in Software Engineer:
Vinnytsia National Technical University, 2017 – 2021
Ukraine, Vinnytsia

High School Degree:
Alma’rifa International Private School, 2009 – 2015
United Arab Emirates, Sharjah