Rosemary

ANSA ROSEMARY BASSEY

[open contact info](look above in the "contact info" section)
Calabar, Nigeria
[open contact info](look above in the "contact info" section)

CUSTOMER SERVICE REPRESENTATIVE
I am a customer-focused and detail-oriented Customer Service Representative with over 4 years of experience in a fast-paced call center environment. Expertise in managing customer inquiries, resolving complaints, and processing transactions efficiently. Strong interpersonal skills with the ability to build rapport with customers and colleagues alike, contributing to enhanced team performance and customer satisfaction.

PROFESSIONAL EXPERIENCE
ONE BEYOND
RECEPTIONIST AND VIRTUAL ASSISTANT 2022 -2024
Answered redirected calls, kept accurate and comprehensive details of the calls. Made inquiries for the business partners and kept record of contacted companies for future references. Replied emails from inquiries and set up meetings with prospect partners of the business. Answered customer questions and concerns through various communication channels such as email, skype and teams meeting. I gathered customer feedback and reported it to the relevant departments to help improve products and services. Kept detailed records of customer interactions, issues, and resolutions in a CRM system. Implemented customer retention strategy.

SHOPIFY
CUSTOMER SERVICE REPRESENTATIVE 2020 -2022
Addressed customer questions and concerns through various communication channels such as email, phone, live chat, and social media. I gathered customer feedback and reported it to the relevant departments to help improve products and services. Kept detailed records of customer interactions, issues, and resolutions in a CRM system. Implemented customer retention strategy.

ZAPPOS
CALL CENTER REPRESENTATIVE 2018 - 2020
Collaborated with cross-functional teams, including sales and technical support, to ensure seamless customer
experience and efficient issue resolutions. I received inbounds and made outbounds calls at least 50 times a day answering questions and addressing any concerns customers may have. I resolved Customers’ complaints and requests as fast as possible. Inputted client’s data accurately into the CRM’s.

Education
FEDERAL GOVERNMENT GIRLS COLLEGE
SEPT 2014 – DEC 2020
Through the course of my secondary education, I partook in various competitions and hold several awards.

UNICEM COMMUNITY DEVELOPMENT INITIATIVE TRAINING INSTITUTE
AUG 2021 – AUG 2024
I am a resilient and goal-oriented individual, thus attaining a CGPA of 4.82 upon graduating.

Skills
• Microsoft tools expertise
• Fluent in oral and written English
• Desire to learn and develop
• B2B sales
• Management of CRM
• Product and Service Knowledge
• Exceptional communication
• Technical Support for users
• Competent PC user
• Online Sales